Summary
Overview
Work History
Skills
Certification
Additional Work Experience
References
Timeline
Generic

Karen Edwards

Jensen,Australia

Summary

Dynamic professional with extensive experience in office administration and patient management at Bluewater Medical Practice. Proven track record in financial reconciliation and effective communication, ensuring seamless operations and exceptional customer service. Adept at appointment scheduling and maintaining confidentiality, contributing to a holistic approach in diverse environments.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Administration Assistant (Part-Time)

Float House Townsville
09.2018 - 06.2019
  • Assisted with family floatation tank / pod therapy business (daughter & son-in-law), managed business when they were unavailable due to other work commitments.
  • Greeted clients and assisted clients with forms, followed all procedures, ensure that clients experience a holistic approach to health and wellness by restoring the energy balance in their bodies while achieving the most ultimate floatation experience.
  • Facilitated daily administrative functions and general office duties, including but not limited to scheduling appointments, answering phones or taking messages.
  • Monitored and collected all payments made by the clients. Son-in-law is now running the business full-time.

Medical Receptionist

Bluewater Medical Practice
09.2017 - 08.2018
  • Use Best Practice software to manage patient demographics, records and files, reinforce and uphold patient confidentiality in compliance with company policies and procedures and government guidelines.
  • Served as the first point-of-contact, dealing with face to face enquiries and answering multi-line telephone system in a busy environment while maintaining an efficient, professional and courteous manner.
  • Maintained the front desk and reception area in a neat and organised fashion.
  • Organised and performed front desk duties, which included greeting patients, scheduling and rescheduling appointments, verifying patient appointments, scheduling appointments with secondary care providers and explained the practice procedures to new patients and have effectively dealt with bi-lingual and multicultural families.
  • Provided customer service including responding to queries, providing assistance and status updates.
  • Assisted in medical records maintenance by entering and updating patient demographics and maintained and organised medical and financial documentation, inputting information into the database.
  • Familiarity and comply with all health and safety regulations and reports any injury, illness or conditions.
  • Proficient in filling out the necessary forms/surveys and completing mandatory paper and computer charting.
  • Performed diverse administrative responsibilities including: correspondence, photocopying and filing.
  • Received and distributed faxes and mail in a timely manner while ensuring optimal efficiency, confidentiality, and office performance.
  • Operated and maintained standard office equipment such as printers, facsimile machines, scanners, binding machines, shedders, laminators, guillotines and labellers.
  • Processed payments and assisted with account/invoice reconciliation and conducted monetary transactions. (Eftpos, cash, credit cards and cheques)
  • Communicating effectively with doctors, nurses, medical assistants, and senior management staff to facilitate highly efficient and productive medical office operations.
  • Responsible for assuring the readiness of the reception area, opening the building at the designated time and having all front desk services and doctors’ rooms are fully operational at the start of business hours.
  • Responsible for tally up of banking, cash till, & Eftpos, Secured the building at the close of each working day and performed security preventions.

Business Owner / Office Administrator

Edwards Truck & Machinery Hire
05.1994 - 06.2018
  • Successfully managed own business enterprise with the highest level of professionalism.
  • Responsible for the streamlined organization and coordination of office operations and procedures to facilitate effectiveness and efficiency.
  • Responsible and accountable for all quarterly financial accounting and annual financial reporting to accountant.
  • Oversee all aspects of financial accounts, reports, superannuation and payroll.
  • Responsible for accounts payable and receivable, accounts reconciliation, bank reconciliation, cash management, processing credits and managed debt collection.
  • Management of all business technology, systems and file management, scheduled and organised travel, meetings and events using Outlook Calendar.
  • Responsible for updating and maintaining all Licenses and Companies House Records.
  • Compliant with all WHS procedures and company policies and procedures.
  • Performed general clerical duties that include: opened, sorted and distributed incoming messages and correspondence, photocopying, faxing, mailing, and filing.
  • Typed documents such as correspondence, drafts, memos and emails.
  • Own & manage all facets of business from start-up operations, strategic planning, vision process, accounting and finance.
  • Oversaw budget and monitored expenditures to ensure cost efficiency and compliant with all WHS procedures and company policies and procedures.
  • Monitored all aspects of investment management business.
  • Responsible for the management of assets & real estate investment, purchase and sale of investments, property conveyancing, management of rental properties, completed rental agreements, terms and conditions and processed rental payments.

Learning Support Educator

Bluewater State School
01.1990 - 01.1994
  • Worked with student’s in all KLA’s of the National Curriculum, assisting students with literacy skills, particularly in regards to spelling, phonics, punctuation and grammar.
  • Provided extra support to students with special needs including Disability, Learning Support and English as a Second Language in a one-on-one or small group situations and recorded student’s outcome.
  • Patient and warm with students, parents and school staff and have demonstrated outstanding communication and interpersonal skills while maintaining sensitivity, discretion and tact when listening to students and teacher’s direction.

Cash Office

Coles Kmart Plaza Aitkenvale
01.1981 - 01.1986
  • Developed reputation for prompt, efficient service with high level of accuracy.
  • Handled high volume of money and balanced cash drawers daily.

Skills

  • Appointment scheduling
  • Patient management
  • Financial reconciliation
  • Office administration
  • Database management
  • Customer service
  • Time management
  • Effective communication
  • Attention to detail
  • Confidential document control
  • Office management
  • Reception desk management
  • Calendar management
  • Business administration
  • Mail handling
  • Inventory supplies
  • Account reconciliation

Certification

  • Diploma of Business Administration Senior first aid
  • Food Safety Supervisor Certificate
  • Certificate III in food handling
  • Working with Children Blue card (Volunteer)

Additional Work Experience

NDIS Nominee (Decision Making), Provide coordinated care management with Public Trust (Lance’s Financial Executor), agencies, professionals, real estates and the community. Participate in the creation of tailored care plans aimed at helping him achieve his individual goals. Recognise potential crisis situations and develop strategies with consideration of safety, privacy, and dignity. Implemented new accommodation, furniture, white goods, and household appliances. Aid brother in his own home/program and in the community to allow him to function more safely and independently. Work closely with brother and agencies, providing him with assistance in daily functions such as health, hygiene, cooking, cleaning, shopping, and budgeting. Provide individual assistance to encourage full participation in the community by developing a wide range of valued activities outside the home. Strengthen the social, emotional, and behavioural aspects of clients with mental health disorders Provide support and assistance by monitoring and scheduling daily activities including medication reminders, personal hygiene, and household duties. Monitor and manage NDIS Transportation fund, reconcile and pay invoices. Support worker’s transport fee in regards to transportation to appointments, food shopping and community events.

References

  • Lachlan & Emma Graham, Float House Townsville, Business Owners, 0414 402 769
  • Emma Graham, Townsville Hospital, Registered Nurse, 0408 076 477
  • Tracy Collier, Bluewater Medical Practice, Office Manager, 07 4778 6444
  • Kathy Mathiesen, Challenge Games, Special Education Programmer, 0402 566 849

Timeline

Administration Assistant (Part-Time)

Float House Townsville
09.2018 - 06.2019

Medical Receptionist

Bluewater Medical Practice
09.2017 - 08.2018

Business Owner / Office Administrator

Edwards Truck & Machinery Hire
05.1994 - 06.2018

Learning Support Educator

Bluewater State School
01.1990 - 01.1994

Cash Office

Coles Kmart Plaza Aitkenvale
01.1981 - 01.1986

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Karen Edwards