Summary
Overview
Work History
Education
Skills
Timeline
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Karen Ellis

Byron Bay,NSW

Summary

Multi-skilled Admin/Customer Service/Processing officer with 20+ years experience working in NSW Govt roles. Efficient, organised, keen to tackle new challenges, up to date with new systems and concepts and stay well informed Strong commitment to being a team player. and encourage a supportive, collaborative, working environment that shares ideas, skills, support and successes. A genuine enthusiasm to contribute to the management, protection and long term conservation of marine protected areas.

Overview

20
20
years of professional experience

Work History

Acting Marine Park Officer

Cape Byron Marine Park
11.2024 - Current
  • Assess, make recommendations and draft permits for a variety of new marine park permit applications, including events, works, commercial, cultural fishing and recreational.
  • Provide comments and advice regarding development proposals and related matters and information and guidance to marine park users and permit applicants
  • Interpret relevant legislation and regulations, undertake research and liaise with DPIRD colleagues, local and state and commonwealth agencies to inform the assessment of marine park permit applications, the drafting of marine park permit conditions, and comments on development proposals
  • Prepare future act notification correspondence
  • Engage in meaningful and respectful working relationships with the Arakwal People of Byron Bay, recognized native title owners of lands and waters that fall within Cape Byron Marine Park
  • Established and productive working relationship with DPIRD colleagues , local and state government agencies and Commercial Operators leading to increased collaborative opportunities, knowledge sharing and understanding
  • Procure goods and services, create purchase orders and liaise with suppliers, organise maintenance of vehicles and buildings, the upkeep of safety equipment
  • A detailed knowledge of Cape Byron Marine Park administrative and permit processing and record keeping procedures
  • Trained new Park Officers, ensuring consistent adherence to established policies and procedures while fostering professional growth among team members.

Administrative Assistant

Cape Byron Marine Park
08.2016 - Current
  • First point of call for counter, phone and email enquires and if necessary escalate accordingly
  • Coordinate and file Marine Parks permit application documents and allocate for processing
  • Generate permit renewal reminder letters and
    record, file and receive commercial operator permit activity data
  • Administration of multi park permits when LHIMP & CBMP lead team
  • Create purchase orders for payment of supplier invoices
  • Take minutes of, and assist in coordination of CBMP Advisory Committee meetings
  • Deliver excellent customer service through prompt responses to stakeholder inquiries, addressing concerns effectively, and building strong relationships
  • Assist with day-to-day operations, working harmoniously and productively with colleagues while prioritising tasks and meeting deadlines

Fisheries Management Officer

NSW Fisheries- Fisheries Business Services
07.2013 - 08.2016
  • Provided information and services relating to Commercial and Recreational Fisheries in line with legislative rules and operational policy to external clients/agency staff and broader stakeholders
  • Processed new applications, transfers and renewals for commercial fishing businesses, fishing boat licences and charter boat licences.
  • Trained new staff in all aspects of the Fisheries Management Officer role
  • Communicated with internal and external clients via email, phone, written correspondence
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Customer Service Officer

NSW Maritime
07.2005 - 01.2012
  • Received and processed applications for boat, mooring, hire & drive, and aquatic licences and vessel registrations
  • Undertook recreational boat licence testing and assisted in boating licence education programs
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to over the counter, phone, email and written enquiries from internal and external clients, providing advice on NSW Maritimes products, services and compliance requirements
  • Received record and resolve customer complaints, escalate complaints to
    appropriate branch/manager when necessary

Education

Overview -

Education

Skills

  • A confident communicator with the ability to create clear and concise correspondence and documents
  • Proven ability to interpret various legislations in a licensing and compliance setting and learn new concepts
  • Administrative, purchasing and record keeping all rounder
  • Adept user of DPIRD software and technologies and
  • Proactively identify issues and contribute to finding solutions
  • Knowledge and experience in NSW Govt administrative, purchasing and record keeping policies and processes
  • 7 years

Timeline

Acting Marine Park Officer

Cape Byron Marine Park
11.2024 - Current

Administrative Assistant

Cape Byron Marine Park
08.2016 - Current

Fisheries Management Officer

NSW Fisheries- Fisheries Business Services
07.2013 - 08.2016

Customer Service Officer

NSW Maritime
07.2005 - 01.2012

Overview -

Education

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Karen Ellis