Karen Ellwood

• Providing the right solution the first time
• Showing empathy and compassion in customers times of need
• Delivering on targets, key performance indicators and meeting service level agreements.
• Monitoring and reviewing accounts
• Identifying customers who may be in venerable situations
• Customer first approach with NPS 30+ always front of mind

I first started in The Commonwealth Bank as an officer in charge managing the Terang branch. Since then i have worked in branches across the south west, gaining multiple skills and knowledge. Assisting customers financial wellbeing daily and supporting customers banking needs. From telling, handling cash to kpi targets and assisting to train staff. Building rapport and using care and compassion with every customer.

I worked for TS14PLUS as a second in charge stylist. My duties included customer service, cash handling, pos system, banking and training staff. Assisting customers with styling and helping the customer when requested. Meeting sales targets and woking on budgets. I was in charge of visual merchandise and window displays.

In the time i worked for Telstra/ Foxtel my duties included helping to retain customers. Helping to see if they had the correct product and to assist the customer with their enquiry. Handling customer complaints, meeting sales targets, answering incoming and making outbound calls and recontracting customers. I worked well in a team environment and used telstra computer systems.

I worked for Cotton On as a second in charge manager in the first store that came to Warrnambool at Gateway plaza. I went between 3 shops. Adults, kids and rubi shoes. I was in charge of training new staff. Organising staff for daily shifts and hiring casuals for busy periods. I was in charge of ordering stock and maintaining stock levels. Serving and assisting customers with clothing enquiries and using pos. I Met and exceeded performance goals to support long-term company growth and market dominance.