Karen Erbacher
Caboolture,QLD
Summary
Highly organised Supervisor within the Specialist Outpatient Referral Centre at Toowoomba Hospital with previous experience as an Orthodontic Receptionist, Treatment Co-ordinator and Practice Manager. Knowledgeable with administrative requirements and healthcare processes, seeking higher duties within QLD Health where my creative, energetic and hard-working personality and experience in customer and patient relations would prove to be advantageous.
Overview
13
13
years of professional experience
Work History
ACTING SUPERVISOR (A04)
Specialist Outpatient Referral Centre - Toowoomba Hospital
Toowoomba, QLD
02.2025 - Current
- Supervising daily operations within Specialist Outpatient Referral Centre, to ensure compliance with hospital policies and standards
- Delegating tasks to staff, prioritizing goals to align with operational objectives
- Monitoring employee productivity to provide constructive feedback and additional training, where required
- Acting as a liaison between upper management and staff, facilitating open communication
- Co-ordinating workflow processes between Specialist Outpatient Referral Centre, Outpatient areas, and Health Information Services (HIS) to enhance collaboration
- Streamlining workflow processes, reducing project completion times
- Managing staff scheduling and submitted rosters to payroll, ensuring timely processing
- Remaining calm and professional in stressful circumstances and effectively diffused tense situations
ADMINISTRATION OFFICER (AO3)
Specialist Outpatient Referral Centre - Toowoomba Hospital
Toowoomba, QLD
09.2021 - 02.2025
- Added and updated patient registration details in Hospital Based Corporate Information Systems (HBCIS), as well as referral and appointment entries, and scheduling and confirming appointments
- Audited category 2 and 3 patient waitlists through SMS and letters to maintain accuracy and currency
- Co-ordinated with Nursing staff to manage appointments, ensuring timely patient access within assigned category wait times
- Communicated with Supervisor and executed tasks promptly
- Entered and removed referrals via Smart Referrals Workflow Solutions
- Outsourced Urology patients to Mater Hospital; arranging transfer paperwork and uploading via KiteWorks
- Ensured the security and confidentiality of sensitive information
- Served as Fire Warden for Level 5 Surgical Block, coordinating evacuations and training staff on safety protocols
ORTHODONTIC RECEPTIONIST, TREATMENT COORDINATOR & PRACTICE MANAGER
Westside Orthodontics
Toowoomba, QLD
03.2018 - 09.2021
- Greeted patients and visitors upon arrival at the orthodontic office
- Answered phone calls and addressed enquiries regarding services and treatments
- Managed appointment scheduling using office software to optimize patient flow
- Processed patient forms and ensured accuracy of information collected
- Created manageable payment plans for patients and their families
- Reconciled bank accounts and proficient in Xero accounting software
- Lodged PAYG and BAS to the ATO on behalf of the business
- Interviewed, organized trials and trained new staff
CERTIFIED DENTAL ASSISTANT, CLINICAL COORDINATOR & TREATMENT COORDINATOR
Northside Orthodontics
Chermside, QLD
03.2013 - 03.2018
- Ability to assist all appointments chairside including but not limited to Consultations, Records, Case Presentations, Band-ups, Fixed Adjustments, Repairs, Debands and all Hygiene appointments
- Collaborate between all Orthodontists, Practice Manager, admin and clinic staff and patients alike, for an efficient and positive patient experience
- Caring and professional patient manner by creating a welcoming atmosphere, greeting all patients in a friendly and relaxed manner and ensuring a seamless service
- Excellent communication skills
- Prompt and reliable actioning of follow-ups
Education
High School Diploma -
Centenary Heights State High School
TOOWOOMBA, QLDCertificate III - Dental Assisting
Australian Dental Association (ADAQ)
BOWEN HILLS, QLDSkills
- Ability to multi-task and prioritize tasks by order of importance
- Accurate data entry
- Fast learner
- High level customer and patient service
- Impeccable attention to detail
- Medical records management
- Professional manner
- Punctual
- Reliable
- Self-motivated
- Team player
Referees
- Krystal Trost: Supervisor, Specialist Outpatient Referral Centre (Extended Maternity Leave) Phone: 0437 246 262
- Erin Sargent: Business Practice Improvement Officer (BPIO), Specialist Outpatient Referral Centre - AO6 Phone: 0450 740 116
- Rebecca Finch: Clinical Nurse Co-ordinator, Specialist Outpatient Referral Centre Phone: 0448 199 416
Timeline
ACTING SUPERVISOR (A04)
Specialist Outpatient Referral Centre - Toowoomba Hospital
02.2025 - Current
ADMINISTRATION OFFICER (AO3)
Specialist Outpatient Referral Centre - Toowoomba Hospital
09.2021 - 02.2025
ORTHODONTIC RECEPTIONIST, TREATMENT COORDINATOR & PRACTICE MANAGER
Westside Orthodontics
03.2018 - 09.2021
CERTIFIED DENTAL ASSISTANT, CLINICAL COORDINATOR & TREATMENT COORDINATOR
Northside Orthodontics
03.2013 - 03.2018
High School Diploma -
Centenary Heights State High School
Certificate III - Dental Assisting
Australian Dental Association (ADAQ)