Karen Fenton
Broken Hill,NSW
Summary
Dedicated and empathetic Personal Care Worker with a proven track record at Southern Cross Care Queensland & Southern cross Care Broken Hill, adept in volunteer coordination and interpersonal communication. Excelled in providing compassionate care and support, enhancing patient well-being Skilled in privacy management and behavioral support, fostering strong client relationships and community engagement.
Professional care worker with practical experience in providing compassionate support and assistance. Adept at collaborating with team members to ensure comprehensive and responsive care. Skilled in personal care, medication management, and effective communication. Reliable and adaptable, consistently meeting needs of clients and colleagues alike.
Compassionate and reliable, equipped with deep understanding of providing emotional and physical support to individuals. Knowledgeable in basic care principles and proficient in administering daily assistance and support. Dedicated to enhancing well-being and comfort of those in need.
Developed strong interpersonal and organizational skills in caregiving environment, looking to transition into new field. Effective in providing compassionate support and managing daily tasks, with focus on improving client well-being. Seeking to leverage these transferable skills in new and dynamic role.
Offering caring and empathetic approach, eager to learn and grow in supportive environment. Brings strong ability to quickly grasp essential care practices and skills necessary for role. Ready to use and develop communication and caregiving skills in Person Care Support worker role .
Offering caring and empathetic approach, eager to learn and grow in supportive environment. Brings strong ability to quickly grasp essential care practices and skills necessary for role. Ready to use and develop communication and caregiving skills in Person care Support worker role.
Personal Care Support worker experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients with solid background in providing personal care and support to individuals in need. Demonstrated ability to assist with daily living activities and foster comforting environment. Proven track record of exhibiting empathy and effective
communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Person Care Worker Grade 3
Southern Cross Care Queensland
10.2024 - Current
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Assisted in physical therapy exercises, helping patients regain mobility and strength over time.
- Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
- Remained alert to problems or health issues of clients and competently responded.
- Delivered compassionate end-of-life care, providing comfort and support to patients and their families during difficult times.
- Facilitated group activities that fostered social interaction among residents within assisted living communities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Utilized universal precautions and infection control principles in all aspects of care.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
- Documented vital statistics and coordinated with health care providers.
- Trained new staff members on best practices for home health care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Personal Care Assistant
Southern Cross Care Broken Hill PTY LTD
06.2007 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Planned activities to encourage movement, stretching, and strength building.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
- Conferred with supervisor to discuss patient condition and medical care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Personal Support Worker
Mercy Health and Aged Care
01.2006 - 05.2007
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
Disability Support Worker
DASSI
01.2006 - 05.2007
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Personal Support Worker
Anglicare SA
12.2002 - 01.2006
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Trained and coordinated work of new support workers.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Advocated for client rights while navigating various healthcare systems settings.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Volunteer Coordinator
Anglicare SA
01.1999 - 12.2002
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Negotiated with vendors for supplies and services, reducing costs for volunteer events and activities.
- Conducted regular performance evaluations for volunteers, providing feedback and opportunities for growth.
- Led volunteer appreciation events, fostering sense of community and belonging among participants.
- Monitored project progress and adjusted plans as necessary to meet community needs.
- Designed volunteer recognition programs that acknowledged contributions and motivated continued involvement.
- Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Education
No Degree - Cert III in Community Services And Health Care
Equals International
Adelaide, SA12-2002
Skills
- Social support
- Volunteer coordination
- Privacy and confidentiality
- Personal care
- Interpersonal communication skills
- Behavioral support
- Palliative care
- Independent living support
- Compassionate care
- Meal planning
- Disability awareness
- Phone etiquette
- Mobility support
- Nutrition support
- Documentation skills
- Nutrition monitoring
- Client relationship management
- Documentation and reporting
- Schedule coordination
- Client confidentiality
- Medication organization
- Incident reports
- Team Training
- Cultural sensitivity
- Transportation services
- Disability services
- Volunteer tasking
- Transportation assistance
- Clinical documentation
- Computer skills
- Community integration
- Health and safety
- Daily living support
- Daily living requirements
- Community engagement
- Recreational activities
- Client advocacy
- Personal care assistance
- Behavior management
- Household chores
- Adaptive equipment use
Timeline
Person Care Worker Grade 3
Southern Cross Care Queensland
10.2024 - Current
Personal Care Assistant
Southern Cross Care Broken Hill PTY LTD
06.2007 - 10.2024
Personal Support Worker
Mercy Health and Aged Care
01.2006 - 05.2007
Disability Support Worker
DASSI
01.2006 - 05.2007
Personal Support Worker
Anglicare SA
12.2002 - 01.2006
Volunteer Coordinator
Anglicare SA
01.1999 - 12.2002
No Degree - Cert III in Community Services And Health Care
Equals International
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