Karen Galdeano
Surfers Paradise,QLD
Summary
Expert in retail customer service prepared for this role. Known for strong team collaboration and achieving results. Reliable and flexible with changing needs. Skills include problem-solving, communication, and multitasking. Recognized for enhancing customer satisfaction and supporting team goals.
Overview
8
8
years of professional experience
Work History
Retail Customer Service
Australia Post
03.2024 - 10.2025
- Performed customer sales and service transactions, ensuring accurate and friendly service at all times.
- Managed high-value transactions including cash, cheques, EFTPOS, and credit card payments.
- Processed identity services and assisted customers with form completion and verification.
- Supported product and service promotions through upselling, cross-selling, and merchandising.
- Assisted customers with mail lodgements, parcel dispatches, and associated costs.
- Built strong customer relationships by actively listening and understanding individual needs.
- Carried out administrative duties such as stocktaking, data entry, and record maintenance.
Front Desk Assistant
Grandvalira Ski Resort
01.2019 - 01.2022
- Welcomed and assisted guests, providing information on resort services.
- Managed reservations, check-ins, and check-outs efficiently.
- Handled cash and credit transactions, ensuring accurate reconciliation.
- Addressed guest inquiries and resolved issues promptly.
- Coordinated with housekeeping and other departments.
Administrative Assistant
Risus
01.2018 - 01.2019
- Managed calls, emails, and guest inquiries.
- Assisted in daily operations, ensuring smooth office management.
- Processed payments and maintained financial records.
- Provided support to the management team.
Education
Bachelor's Degree - Public Accounting (Contador Público)
Universidad Nacional de Cuyo
ArgentinaPainting And Decorating
Academique
Southport, QLD11-2024
Skills
- Exceptional customer service and communication skills
- Strong organizational and multitasking abilities
- Ability to handle cash transactions and reconcile accounts accurately
- Proficiency in Microsoft Office and booking systems
- Calm and professional under pressure
- Flexible schedule
Timeline
Retail Customer Service
Australia Post
03.2024 - 10.2025
Front Desk Assistant
Grandvalira Ski Resort
01.2019 - 01.2022
Administrative Assistant
Risus
01.2018 - 01.2019
Bachelor's Degree - Public Accounting (Contador Público)
Universidad Nacional de Cuyo
Painting And Decorating
Academique
Additional Information
- Passionate about hospitality and guest satisfaction
- Eager to learn and grow in the industry
- References available upon request.
- Open Australia driver license