Karen Gleeson
Burrill Lake,New South Wales
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking, Passionate and Caring
Overview
38
38
years of professional experience
Work History
Retail Store Manager
Sportfirst -Tim Dalyrmple
04.2011 - 01.2024
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Group Fitness Instructor
One Life Gym
01.2010 - 08.2016
- Improved class attendance by creating innovative and engaging group fitness routines.
- Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
- Increased member retention by fostering a supportive and motivating exercise environment.
- Collaborated with fellow instructors to develop new fitness programs, resulting in increased class variety for members.
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Received consistently positive feedback from participants regarding class structure, content, and delivery style.
Assistant Deli Manager
Woolworths Supermarket
07.1996 - 10.1998
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
- Collaborated with store management to develop promotional strategies, boosting deli revenue.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
Store Manager
Franklins Supermarket
05.1986 - 06.1996
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Wynnum North State High School
Wynnum North, QLD11.1988
Skills
- Promotional Planning
- Problem-Solving
- Retail Operations
- Customer Service
- Highly Motivated
- Friendly and Outgoing
References
References available upon request.
Timeline
Retail Store Manager
Sportfirst -Tim Dalyrmple
04.2011 - 01.2024
Group Fitness Instructor
One Life Gym
01.2010 - 08.2016
Assistant Deli Manager
Woolworths Supermarket
07.1996 - 10.1998
Store Manager
Franklins Supermarket
05.1986 - 06.1996
High School Diploma -
Wynnum North State High School
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