Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
KAREN GONZALEZ

KAREN GONZALEZ

Carlton,VIC

Summary



Energetic engeenier dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

9
9
years of professional experience

Work History

Technical Department Manager

BIOINSUMEDICA SAS
07.2016 - 08.2022
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established team priorities, maintained schedules and monitored performance.

BUSINESS EXECUTIVE

NOVAMEDICA LTDA
03.2013 - 05.2015
  • Devised and presented business plans and forecasts to board of directors.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Streamlined operations for increased efficiency with the implementation of new processes and technology tools.
  • Championed organizational change initiatives, resulting in improved employee engagement levels and workplace culture improvements.
  • Collaborated with human resources teams to attract top talent into key roles within the organization, securing a competitive advantage in the marketplace.
  • Participated in monthly training on latest technology trends and products in industry.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Monitored key business risks and established risk management procedures.

Education

PROFESSIONAL - Biotechnology

UECCI UNIVERSITY
COLOMBIA
04.2014

Skills

  • Sales Reporting
  • Business Planning
  • Computer Skills
  • Emergency Response
  • Safety and Security
  • Work Planning and Organization
  • Customer Service
  • Cost Control
  • Negotiation

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Technical Department Manager

BIOINSUMEDICA SAS
07.2016 - 08.2022

BUSINESS EXECUTIVE

NOVAMEDICA LTDA
03.2013 - 05.2015

PROFESSIONAL - Biotechnology

UECCI UNIVERSITY

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KAREN GONZALEZ