KAREN GONZALEZ PINO
Southport,Australia
Summary
To be part of the company, to contribute my experience in practices and ability to achieve the general objectives of the company and the responsibilities under my experience in practices and ability to achieve the general objectives of the company and the responsibilities under my charge, with the opportunity to continue developing in my personal growth, professional and intellectual area.
Overview
2
2
years of professional experience
Work History
Housekeeper
TIKI APARMENTS
Aged care
BLUE CARE
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Food and Beverage Attendant
Broadbeach Pizzeria
Retail Worker
JD Sports- Pacific Fair
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Barista
Castaway Coffee-Meriton Hotel
- Pleasantly interacted with customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Aged Care Worker
Programmed Care
03.2023 - Current
Food and Beverage Team Leader
The Star Entertainment Group
08.2022 - Current
- Conducted procedures for the team, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily shift safety and sanitation procedures for the entire restaurant.
- Developed ongoing training initiative to improve food and beverage knowledge of serving to deliver for all out guests.
Assistant Restaurant Manager
Guzman Y Gomez
01.2022 - 01.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 8-10 restaurant staff to maintain an exceptional customer service and quality standards of the restaurant.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
General English - General English
Imagine Education
Southport, AustraliaHigh School -
La Anunciacion School
Medellin, ColombiaUpper Intermediate -
Pacific English School
Southport, AustraliaProject Management -
ENTREPENEUR EDUCATION
Surfers Paradise, QLDCertificate III in Painting and Decorating -
ENTREPENEUR EDUCATION
Skills
- Organized and time management
- Ability to multitask and learn at the same time in a dynamic and active environment
- Communicate clearly to understand instructions, with positive, proactive and courteous attitude at all times
- Ability to work independently and as part of a team, respecting and tolerating my colleagues and bosses
- Responsible and reliable
- Customer Service
- Supply Inventory and ordering procedures management
- Staff Leadership
- POS Systems
- Hard worker
References
Taryn- Personal Laboral
(Taryn.Mcnamara@star.com.au, 0419176021)
Kirstin Leuver- Personal reference
(0426125403)
Additional Information
RSA COURSE -Pacific training school
BARISTA COURSE -Morena Expresso
FIRTS AID AND CPR COURSE- CBD College
BLUE CARD
Timeline
Aged Care Worker
Programmed Care
03.2023 - Current
Food and Beverage Team Leader
The Star Entertainment Group
08.2022 - Current
Assistant Restaurant Manager
Guzman Y Gomez
01.2022 - 01.2023
Housekeeper
TIKI APARMENTS
Aged care
BLUE CARE
Food and Beverage Attendant
Broadbeach Pizzeria
Retail Worker
JD Sports- Pacific Fair
Barista
Castaway Coffee-Meriton Hotel
General English - General English
Imagine Education
High School -
La Anunciacion School
Upper Intermediate -
Pacific English School
Project Management -
ENTREPENEUR EDUCATION
Certificate III in Painting and Decorating -
ENTREPENEUR EDUCATION
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