Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 29 years of extensive leadership experience in Disability Sector. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
22
22
years of professional experience
Work History
Team Leader
Finding Yellow/ HVDS/ ADHC
01.2002 - Current
Direct care/support for persons with disability and mental health
Optimising independence and full participation of people with disability within SIL and Community-Inclusion and valued status
Develop, implement, monitor & review client files
Provide Direction & Leadership to a team of Disability Support Workers
Responsible for managing day to day Operation of SIL's
Control & Monitor WH&S Risks/Hazards for staff, clients & visitors to the Unit
Supervise, Support & Develop Skills for DSWs- 1:1 catch ups; 3 and 6 monthly reviews and Annual Performance Reviews.
Develop, Manages & Review Rosters- Master and Operational.
Establish/Monitor Leave & Payroll Requirements
Participates in the preparation, implementation & monitoring of Unit Budget & Assets
Monitors client finances/budgets
Communicates with Senior Management, Staff, Operations Support Unit, Roster Support Team, Corporate Services, Compliance Services and HR
Liaises with families, residents, guardians, advocates, Government Agencies, Health Professionals, Service Providers to clients & Recreational Organizations on an as needs basis
Engage casual/temporary staff- merit selection and appointment.
Conduct Unit Orientations- Clinical and House Inductions including training presentations in documentation, medication, restrictive practices, incident management and mealtime management.
Manage staff performance- Performance and Skills Improvement Plans
Conduct Team Meetings
Develop unit routines
Implement new Policies at Unit level
Petty Cash recoups/reconciliation
Reconcile/Monitor staff purchase cards
Arrange for House Maintenance
Prepare & carry out Action plans.
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Continuous Improvement
Team Supervision
People Management
Staff Training
Coaching and Mentoring
Compliance to NDIS Standards and quality framework
Resume
Foundations of Intentional Leadership
Certificate IV Frontline Management
Competency Based Training Certificate IV Disabilities
Competency Based Training Certificate III Disabilities
Diploma in Nursing- Advanced Enrolled Nurse
WHS Incident Investigation and Injury Management Workshop
WHS Better Injury Management Merit Selection
Cultural Awareness
Fraud & Corruption
Supervision and Management of Staff
Medication Management
Infection Control
Lifestyle Planning- Person Centred Approach
Accidental Counsellor
Constructive Conversations
Behaviour Support
Dignity & Respect (Bullying & Harassment)
Grief At Work
Stress Management in Practice
Restricted Practice Authorisation
ICABS (Inclusive Communication & Behaviour Support)
Utilise Specialist Communication Skills to Build Strong Relationships
Working within a Legal & Ethical Framework
Maintain an Environment Designed to Empower People
Support Older People with Disabilities
Provide Advanced Behaviour Support
Meet the Dietary & Nutritional needs of Clients in Culturally Appropriate Manner
Communicate appropriately with Clients and Colleagues
Work effectively with Culturally Diverse Clients & Co-Workers
Work within the Administration Protocols of the Organisation
Direct care/ support for persons with disability and mental health issues.
Optimising independence and full participation of people with disability within the Community- Inclusion and valued status.
Monitor the development & maintenance of client files.
Provide Direction & Leadership to Disability Support Workers
Responsible for managing the day to day Operation of the Unit
Control & Monitor WH&S Risks/ Hazards for staff, clients & visitors to the Unit.
Supervise, Support & Develop Skills for DSWs
Develop, Manages & Review Rosters
Establish/ Monitor Leave & Payroll Requirements
Participates in the preparation, implementation & monitoring of Unit Budget & Assets.
Monitors client finances/ budgets.
Communicates with Management, Staff, Operations Support Unit, Roster Support Team, WH&S Committees & representatives.
Liaises with families, residents, guardians, advocates, Government Agencies, Health Professionals, Service Providers to clients & Recreational! Organisations on an as needs basis.
Engage casual/ temporary staff
Conduct Unit Orientations
Manage staff performance
Conduct Team Meetings
Develop unit routines
Implement new Policies at a Unit level
Petty Cash recoups/ reconciliation
Reconcile/ Monitor staff purchase cards
Arrange for House Maintenance
Prepare & carry out Action plans
Values Capabilities
A dedicated, loyal & honest person with over 25yrs experience in the Disability, Mental Health and Aged Care Field. Major strengths in Client Focus, Service Delivery, problem solving, valuing people, striving for excellence and being solution focused. Proven ability to learn new areas of responsibility while being aware of EEO and WH&S Policies and Procedures within the Organization. Ability to adapt to new & challenging positions & responsibilities. Ability to work unsupervised, & establishes good working relationships with other team members. Trustworthy, Respectful, Accountable and Innovative. Fair and Transparent.
References
Ms Janelle Mould, Co Coordinator, ADHC, HVDS and Finding Yellow. 0419242563
Ms Tracey Gardiner, Service and Operations Manager, Finding Yellow. 0435328816
Ms Sally Bathgate, Manager, ADHC and HVDS. 0402125710
Timeline
Team Leader
Finding Yellow/ HVDS/ ADHC
01.2002 - Current
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