Karen Griffiths
SPRING FARM
Summary
Motivated and seasoned National Leader with comprehensive expertise in people management, financial performance, program financial reporting, data analytics, customer-centered design thinking, project management, stakeholder partnerships, strategic focus, change management, operational planning, and compliance framework
Overview
14
14
years of professional experience
Work History
Associate Director
Asuria
06.2022 - Current
- Managed a team of National Performance Coaches overseeing operations in TTW, WFAS, DES, and PN.
- Oversaw a team of National Corporate Trainers, ensuring the effective delivery of training programs.
- Collaborated with Executives across all programs to identify supplementary revenue streams and areas for operational enhancement.
- Spearheaded the Business Intelligence (BI) team in developing robust reporting systems to proactively identify potential risks to compliance and contractual performance.
- Led the Committee on the Reconciliation Action Plan, driving initiatives to promote inclusivity and diversity.
- Functioned as the primary liaison between Asuria First Nations staff, organisations, and initiatives, fostering effective communication and collaboration.
- National Operations manager WFAS in 2022
- Prioritised tasks and allocated resources appropriately to keep teams focused and productive.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- National Operations Manager Workforce Australia Services in 2022
Operations Manager & National Performance Manager
WISE Employment
01.2014 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Collaborated with executives in the adept management of a $9.1 million budget for the 2020-2021 fiscal year, resulting in a commendable positive variance of $3.3 million.
- Held the role of Operations Manager for Greater Western Sydney and Northern Territory, overseeing and optimising regional operations.
- Led the implementation of the WISE Online digital platform as the project lead, ensuring successful execution.
- Formulated and executed the Refugee Training and Mentoring Program, contributing to the organisation's commitment to social responsibility.
- Developed and executed the Indigenous Training and Mentoring Program, fostering diversity and inclusion within the workforce.
- Conceived and led the "Commencement Taskforce," resulting in a remarkable 69% improvement in commencement rates within two weeks of implementation.
- Achieved the distinction of overseeing the highest-performing sites nationally during my tenure as Regional Manager, with four sites earning a coveted 5-star rating.
- Maintained a robust staff retention rate of 87%, indicative of effective leadership and a positive organizational culture.
NSW Sales Manager
LEAP TRAINING
01.2012 - 01.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits by 375%, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Business Manager
Max Employment
01.2010 - 01.2012
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Attained ratings of both 4 and 5-star rated sites, demonstrating excellence in operational management.
- Directed sites to surpass Key Performance Indicators across all areas, showcasing effective leadership and strategic planning.
- Led a site to become the predominant provider in the Employment Service Area, achieving excellence in various outcome claims.
- Orchestrated the planning, implementation, and execution of the Job Action Group, subsequently adopting company-wide, enhancing organizational effectiveness.
- Maintained a commendable 80% staff retention rate, indicative of a positive workplace culture and effective employee engagement.
- Collaborated with the General Manager to address and resolve performance issues across multiple underperforming sites, contributing to overall organizational improvement
Education
DIPLOMA - LEGAL STUDIES
TAFE Online
Certificate 4 in Frontline Management
WESLEY VOCATION
Certificate 4 in Training And Assessment
TAFE NSW
Skills
- Critical Thinking
- Key Relationship Development
- Event Planning
- Public Speaking
- Budget Development
- Database Coordination
- Process Improvement
- Project Management
- Revenue Target Achievement
- Strategic Leadership
- Professional Networking
- Motivational Leadership
Timeline
Associate Director
Asuria
06.2022 - Current
Operations Manager & National Performance Manager
WISE Employment
01.2014 - 06.2022
NSW Sales Manager
LEAP TRAINING
01.2012 - 01.2014
Business Manager
Max Employment
01.2010 - 01.2012
DIPLOMA - LEGAL STUDIES
TAFE Online
Certificate 4 in Frontline Management
WESLEY VOCATION
Certificate 4 in Training And Assessment
TAFE NSW
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