Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Karen Guerriero

Morphett Vale,SA

Summary

Reliable and efficient Report Writer with a passion for criminology. Eager to expand knowledge in offender management, in particular offender rehabilitation, with the goal to address and reduce re-offending.

Overview

20
20
years of professional experience
10
10
years of post-secondary education

Work History

Report Writer

Department Of Correctional Services
Edwardstown, South Australia
06.2016 - Current
  • Maintain deadlines and prioritise tasks to complete written reports.
  • Provide factual relevant information to Courts concerning relevant offender and relevant parties.
  • Liaise with other Government and non-Government Departments including SAPOL, Victims Services Unit, SA Housing Authority and Courts Unit.
  • Coordinate residence checks with individuals, government and non-government agencies.
  • Work within small team providing support and backup as required.
  • Maintain confidentiality and handle sensitive information.
  • Process large volume of reports daily for Courts, Parole and Sentence Management Unit

Tribunal Officer

Administrative Appeals Tribunal
Adelaide, South Australia
05.2022 - 07.2022
  • Lodged new appeal applications.
  • Assisted with telephone enquiries.
  • Prepared documents for Members including medical reports, financial statements and hearing papers received from Services SA.
  • Conducted privacy checks on documents received
  • Booked telephone appointments and Microsoft Teams meetings

Multi-Agency Research Officer

Department Of Correctional Services
Netley, South Australia
09.2018 - 05.2019
  • Conducted research, gathered information from multiple sources and presented results.
  • Present daily relevant findings in multi-agency meetings of research undertaken.
  • Research relevant information for Multi-Agency Assessment reports.
  • Information shared and worked closely with other Government agencies such as SA Health, SAPOL, SA Housing Authority, Education Department and Department of Child Protection.
  • Distribute Multi-Agency Assessment reports to relevant parties such as case managers.
  • Work independently
  • Meet group deadlines

Administrative Officer Screening Support

Breastscreen SA
Adelaide, SA
05.2011 - 06.2016
  • Client Services including client bookings, phone service.
  • Reception duties – first point of contact for clients.
  • Data entry – high level of attention to detail, word processing and use of Breastscreen data bases.
  • Extensive skills in sensitive issues while following principles of patient confidentiality.

Insurance Claims Consultant

Allianz Insurance
Adelaide, South Australia
06.2001 - 05.2009
  • Reliable team member and mentor for new consultants in claims department.
  • My work was often used as training tool for new staff to illustrate exceptional customer service, professionalism and adherence to company principles.
  • Managed large portfolio of claims from lodgement until completion.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor of Criminology - Justice And Society -

Flinders University
Bedford Park
03.2014 - 11.2021

Certificate III Financial Services -

TAFE SA
Adelaide, SA
01.2008 - 12.2008

Certificate III in Business Office Administration -

TAFE South Australia
Adelaide, SA
01.2001 - 12.2001

Skills

Excellent Communication

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Additional Information

REFEREES

Belinda Gore

A/Manager Intensive Compliance Unit

Department of Correctional Services

0401 124 860/8229 6980

belinda.gore@sa.gov.au


Anthony Hoban

Sectary/Executive Officer

Parole Board of South Australia

0403 756 142/08 8224 2565

anthony.hoban@sa.gov.au


David Milner

Team Leader Intensive Compliance Unit

Department of Correctional Services

08 8229 6961

david.milner@sa.gov.au

Timeline

Tribunal Officer

Administrative Appeals Tribunal
05.2022 - 07.2022

Multi-Agency Research Officer

Department Of Correctional Services
09.2018 - 05.2019

Report Writer

Department Of Correctional Services
06.2016 - Current

Bachelor of Criminology - Justice And Society -

Flinders University
03.2014 - 11.2021

Administrative Officer Screening Support

Breastscreen SA
05.2011 - 06.2016

Certificate III Financial Services -

TAFE SA
01.2008 - 12.2008

Insurance Claims Consultant

Allianz Insurance
06.2001 - 05.2009

Certificate III in Business Office Administration -

TAFE South Australia
01.2001 - 12.2001

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Karen Guerriero