Karen Hall
Queanbeyan,NSW
Summary
Dedicated Disability Support Worker committed to providing compassionate and personalised care, enhancing client quality of life and community integration through strong relationship building and daily living assistance. Experienced Customer Service Assistant focused on delivering excellence across all customer interactions, ensuring complete client satisfaction.
Overview
12
12
years of professional experience
Work History
Disability Support Worker
Disability Aging And Community Care Services
08.2018 - Current
- Support multiple clients with diverse needs and abilities, on a weekly basis.
- Develop strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhance quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provide personalised one-on-one support in clients' homes and facilitate community access to enhance their social integration."
- Assist clients in reaching personal goals through targeted skill-building activities and positive reinforcement.
- Extend emotional support to clients during challenging times, fostering resilience and coping skills.
- Implement behaviour management by utilising de-escalation techniques, when required for the safety of the client, general public and myself.
- Advocated on behalf of clients when necessary to ensure their specific plan requirements are being adhered to by all service providers involved in their care.
Customer Service and Sales Assistant
My Gifts N Papershop Pty Ltd
09.2012 - Current
- Process a high volume of cash and credit transactions accurately and also operate 'The Lott' computer system to generate Lotto entries.
- Assist customers to make informed decisions by offering detailed product knowledge and comparisons.
- Increase sales by building strong customer relationships, upselling and cross-selling products and providing excellent service.
- Prioritise customer assistance over routine tasks in-store, ensuring minimal wait times to enhance their shopping experience and emphasise their importance.
- Interact positively with team members to create a friendly and inviting store atmosphere, thereby enhancing overall customer satisfaction and fostering repeat business..
- Maintain composure and resilience in high-stress, dynamic environment to prioritise customer service, employing patience and active listening.
Education
School Certificate -
Goulburn High School
Goulburn, NSW1983
Skills
- Disability Awareness
- Daily Living Assistance
- Community Integration
- Educational Support
- Relationship Building
- Social Skills Development
- Emotional Support
- Respite Care
Timeline
Disability Support Worker
Disability Aging And Community Care Services
08.2018 - Current
Customer Service and Sales Assistant
My Gifts N Papershop Pty Ltd
09.2012 - Current
School Certificate -
Goulburn High School
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