Karen Harris

Multiple additional local Adelaide 2-3 day workshops in 2015

• Successfully Implement & Manage Change in the workplace
• Transitioned from a paper-based system to fully digital and cloud systems across two locations
• Lead, guide and support healthcare professionals, support staff & administrative support team
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to QIP, ADA, SafeWork SA & AHPRA benefits administration and general liability.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Risk Management and continuous assessment
• Develop and maintain positive stakeholder relationships that facilitate mutually beneficial outcomes
• Develop and direct information and communications technology (ICT) strategy within the organisation and make decisions about best ICT systems implementations
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Monitored and inspected staff processes to eliminate hazards posed for patients/visitors and staff while ensuring continuous compliance with regulations.
• Manage, and review all social media & website
• Implement training and Development Plans for support staff to improve the percentage of staff retention in consultation with the Principal Dentist
• Implement Team Building Programs & develop better Work Culture
• Prepare and discuss the annual Company Performance, Budgets & Business Strategy Plan for consideration
• Create customised treatment plans, working with applicable 3rd parties
• Recruit, hire, and train all staff, providing direct supervision, ongoing staff development and continuing education to employees
• Provided phlebotomy services for patients undertaking Bone grafting for dental implants and Pinhole Surgical Treatment (gum recession treatment)

• Oversee and provide additional training for admin duties & DAs
• Review, improve, implement current policies and procedures
• Recruitment processes, training development, performance reviews
• Liaise with Marketing Team and Principal Dentist to review, edit and manage content to be in line with AHPRA Marketing Guidelines
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Developed strong communication and organizational skills through working on group projects.
• Facilitate finance options for patients with DentiCare, Mac Credit Finance, Super Release or Private installment plan for minor approved procedures
• Consult with healthcare professionals on business decisions
• Set and review KPIs for all staff in consultation with Principal Dentist
• Work closely with practice accountant - data entry – MYOB, prepare Trial Balance Sheets, prepare BAS statements for accountant
• Manage rosters for clinical and administrative staff
• Effective practice management record keeping & audits

• Oversee practice management while owner away o/seas
• Responsible for general management of the practice
• Complete all unprocessed Medicare Claims for the past 4yrs
• Prepare daily HICAPS reconciliation statements and stock ordering

• Build-up business from Adelaide Dental Emergency Service to a 7 day cosmetic and emergency clinic (Dr Zielinski & Assoc) providing cosmetic services as Adelaide Teeth Whitening Clinic
• Successfully managed project to set-up a country FIFO clinic - Ceduna Dental Clinic
• Successfully implemented transitions to Set-Up D4W
• General Practice Management

• Details of practices and duties provided upon request