MS Teams
Karen Haywood
Adelaide,Australia
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Motivated to learn, grow and excel.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Vessel Traffic Services Officer
Flinders Ports Pty Ltd
Port Adelaide, SA
07.2015 - Current
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
Duty Port Communications Officer Team Leader
Flinders Ports Pty Ltd
Port Adelaide, SA
02.2002 - 07.2015
- Completed paperwork, recognising discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Accounts Payable Officer
Flinders Port Pty Ltd
Port Adelaide, SA
03.2002 - 11.2002
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Input all relevant transactions and supervised properly within accounting system.
Office Administration Assistant
Flinders Ports Pty Ltd
Port Adelaide, SA
03.1998 - 03.2002
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
Exchange Project Team Member
University Of South Australia
Mawson Lakes, SA
02.1997 - 03.1998
- Maintained an Access Database to manage the installation of MS Exchange to all University computers.
- Developed a student guide on MS Exchange for all university students
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
Education
Diploma in Marketing - Marketing
Adelaide TAFE
Adelaide, SA 02.1996 - 11.2001
Skills
Organisation and Time Management
Good Telephone Etiquette
Self-Motivated
Written Communication
Decision-Making
Excellent Communication
Multitasking Abilities
Attention to Detail
Continuous Improvement
Accomplishments
- Used Microsoft Teams to establish a one stop shop for all VTS related documents, assisting the VTSO's to obtain a situational awareness efficiently.
- Provide ongoing support to team, one-to-one and written documents for software use.
- Produced written policies and procedures for VTS team
- Developed VTS training manual to train personal in the local vessel traffic services.
Software
Sharepoint
Office Suite
PortMIS
Certification
VTS 103/1 Vessel Traffic Officer
Interests
Crafting
3D Printing
Timeline
VTS 103/4 Vessel Traffic Officer On the Job Trainer
10-2021
VTS 103/5 Vessel Traffic Officer Recurrent
01-2021
TAE40116 Cert IV in Training and Assessment
01-2020
Vessel Traffic Services Officer
Flinders Ports Pty Ltd
07.2015 - Current
VTS 103/2 Vessel Traffic Officer Supervisor
10-2012
VTS 103/1 Vessel Traffic Officer
05-2011
Accounts Payable Officer
Flinders Port Pty Ltd
03.2002 - 11.2002
Duty Port Communications Officer Team Leader
Flinders Ports Pty Ltd
02.2002 - 07.2015
Certificate IV in Business
08-2000
Office Administration Assistant
Flinders Ports Pty Ltd
03.1998 - 03.2002
Exchange Project Team Member
University Of South Australia
02.1997 - 03.1998
Diploma in Marketing - Marketing
Adelaide TAFE
02.1996 - 11.2001