Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
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Karen Haywood

Adelaide,Australia

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Motivated to learn, grow and excel.

Overview

26
26
years of professional experience
6
6
years of post-secondary education
6
6
Certifications

Work History

Vessel Traffic Services Officer

Flinders Ports Pty Ltd
Port Adelaide, SA
07.2015 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.

Duty Port Communications Officer Team Leader

Flinders Ports Pty Ltd
Port Adelaide, SA
02.2002 - 07.2015
  • Completed paperwork, recognising discrepancies and promptly addressing for resolution.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Carried out day-to-day duties accurately and efficiently.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.

Accounts Payable Officer

Flinders Port Pty Ltd
Port Adelaide, SA
03.2002 - 11.2002
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Input all relevant transactions and supervised properly within accounting system.

Office Administration Assistant

Flinders Ports Pty Ltd
Port Adelaide, SA
03.1998 - 03.2002
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email or in-person to provide information.

Exchange Project Team Member

University Of South Australia
Mawson Lakes, SA
02.1997 - 03.1998
  • Maintained an Access Database to manage the installation of MS Exchange to all University computers.
  • Developed a student guide on MS Exchange for all university students
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Created plans and communicated deadlines to complete projects on time.

Education

Diploma in Marketing - Marketing

Adelaide TAFE
Adelaide, SA
02.1996 - 11.2001

Skills

Organisation and Time Management

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Accomplishments

  • Used Microsoft Teams to establish a one stop shop for all VTS related documents, assisting the VTSO's to obtain a situational awareness efficiently.
  • Provide ongoing support to team, one-to-one and written documents for software use.
  • Produced written policies and procedures for VTS team
  • Developed VTS training manual to train personal in the local vessel traffic services.

Software

MS Teams

Sharepoint

Office Suite

PortMIS

Certification

VTS 103/1 Vessel Traffic Officer

Interests

Crafting

3D Printing

Timeline

VTS 103/4 Vessel Traffic Officer On the Job Trainer

10-2021

VTS 103/5 Vessel Traffic Officer Recurrent

01-2021

TAE40116 Cert IV in Training and Assessment

01-2020

Vessel Traffic Services Officer

Flinders Ports Pty Ltd
07.2015 - Current

VTS 103/2 Vessel Traffic Officer Supervisor

10-2012

VTS 103/1 Vessel Traffic Officer

05-2011

Accounts Payable Officer

Flinders Port Pty Ltd
03.2002 - 11.2002

Duty Port Communications Officer Team Leader

Flinders Ports Pty Ltd
02.2002 - 07.2015

Certificate IV in Business

08-2000

Office Administration Assistant

Flinders Ports Pty Ltd
03.1998 - 03.2002

Exchange Project Team Member

University Of South Australia
02.1997 - 03.1998

Diploma in Marketing - Marketing

Adelaide TAFE
02.1996 - 11.2001

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Karen Haywood