Karen Heagerty
Broadmeadows
Summary
Dynamic Administration and Customer Support Officer with proven expertise at Sussex Taps Pty Ltd in order processing and customer service. Skilled in data entry and problem-solving, I excel at coordinating with teams to enhance delivery efficiency and resolve discrepancies, ensuring customer satisfaction and operational excellence.
A balance of my set of skills listed below has enabled me to be a highly effective, efficient and valuable contributor in a working environment.
Overview
27
27
years of professional experience
Work History
Administration/Customer Support Officer
Sussex Taps Pty Ltd
Somerton
12.2015 - 03.2025
- Processed Customer sales orders and delivery dockets.
- Processed New Zealand sales orders, delivery dockets and invoices.
- Prepared and provided the details required by the courier company to ship the New Zealand sales orders.
- Generated Supplier Purchase orders and upon delivery processed receipts.
- Processed invoices for Supplier Purchase orders and reconciled the monthly statement for the Accounts department.
- Monitored incoming emails and responded accordingly.
- Responded promptly and professionally to customer enquiries.
- Coordinated with internal teams to ensure timely and successful delivery of goods according to customer needs.
- Processed Customer Credit Claims with any discrepancies, damaged or unwanted goods.
- Answering phone calls to assist customers with their order status and directing calls to the appropriate personnel.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Data entry of information into data bases and other tracking systems.
- Filing and organizing documents both physical and digital files ensuring records are up-to-date and are easily accessible.
Inventory Planner and Service Co-ordinator
Rockwell Collins Pty Ltd
Tullamarine
11.1997 - 02.2015
- Receive inventory items checking that all required documentation adheres to quality regulations governing the aviation industry.
- Monitor stock availability.
- Ensured compliance with company policies related to procurement, storage, handling, and distribution of materials.
- Resolved any issues related to overstock or shortages of materials in a timely manner.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Liaise with international suppliers to expedite outstanding procurement orders.
- Support Technicians provide a customer service to the aviation sector.
- Issuing of inventory as per Technicians request.
- Liaise with Technicians regarding updates for completion of repairs for customer orders.
- Provide administrative support and work collaboratively with the Planning, Sales and Management teams to ensure accurate delivery of communication and current supply status.
Education
Daily And Weekend Activities
Skills
- Order Processing
- Data entry and record-keeping
- Multitasking Ability
- Organizational Skills
- Time Management
- Email Correspondence
- Interpersonal Skills
- Problem Solving
- Documentation organization
- Call handling
- Verbal and written communication
- Active listening
- Teamwork and collaboration
- Great work ethic
- Attention to detail
- Customer Empathy and Patience
Knowledge of Data Systems
- M1
- MYOB
- Xero
- SAP
- Microsoft (Word and Excel)
References
References available upon request.
Timeline
Administration/Customer Support Officer
Sussex Taps Pty Ltd
12.2015 - 03.2025
Inventory Planner and Service Co-ordinator
Rockwell Collins Pty Ltd
11.1997 - 02.2015
Daily And Weekend Activities
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