Karen Herman
Caringbah,NSW
Summary
Energetic Senior Waitress with 41 years of serving in mid to fine dining establishments. Over this extensive time I have worked for the same owners with whom I have gained a high level of trust to run "front of house"
Efficient and friendly with excellent interpersonal communication skills with focus on guest satisfaction
Successful at building relationships with customers to increase loyalty and repeat business.
Currently hold RSA and with full understanding of bar procedures and liquor laws.
Overview
41
41
years of professional experience
Work History
Senior Waitress
President Catering Pty Limited (Bistro32)
01.2014 - 12.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service which promoted long term loyalty
- Displayed enthusiasm and promoted excellent service to customers,
- Assigned work tasks and coordinated activities of personnel to provide prompt service to patrons.
- Shared knowledge of menu items and elements, enabling customers to make the appropriate decisions
- Monitored restaurant for seating availability as well as service, safety and well-being of guests, while maintaining calm professional demeanor.
Senior Waitress
3 Fish Restaurant
03.2009 - 01.2014
Senior Waitress
C & M Carroll (Kareela Golf Club Restuarant)
03.1995 - 03.2009
Waitress
C&M Carroll (various Restuarants)
Sydney, NSW
1981.03 - 1994.03
Education
No Degree -
Our Lady of Mercy College
Cronulla, NSWSkills
- Warm and Friendly disposition
- Team Player
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Food and Beverage Service
- Barista experience
- Cool Under Pressure, Service Prioritisation
- Menu Memorization and Presentation
- Sanitation and Hygiene
Timeline
Senior Waitress
President Catering Pty Limited (Bistro32)
01.2014 - 12.2022
Senior Waitress
3 Fish Restaurant
03.2009 - 01.2014
Senior Waitress
C & M Carroll (Kareela Golf Club Restuarant)
03.1995 - 03.2009
Waitress
C&M Carroll (various Restuarants)
1981.03 - 1994.03
No Degree -
Our Lady of Mercy College
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