Karen Herrington
Bligh Park ,NSW
Summary
"I am a dedicated and passionate administrative professional with six years of successful experience in a fast-paced general practice setting. I am a hardworking team player who is also capable of working autonomously. I am responsible, punctual, highly organised, and caring. I have sound knowledge of Best Practice software, Workers' Compensation billing using SIRRA rates, as well as liaising with insurance companies for debt recovery. Additionally, I have experience with doing recalls, non-urgent, and urgent appointments.
Overview
35
35
years of professional experience
Work History
Medical Receptionist
Windsor Family Practice
03.2013 - 02.2020
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Various administrative tasks were performed, including scanning, filing, copying, and faxing documents, as well as sorting incoming and outgoing mail.
- scheduling patient appointments in the diaries of doctors, nurses, psychologists, audiologists, and dieticians.
- Frequently verifying patient information to ensure accuracy when scheduling appointments.
- Ordering supplies, managing inventory, and restocking reception and Doctors' rooms.
- Dealing with all requests efficiently and courteously.
- Rostering of staff and Doctors.
- Managing a multi-line phone system
Dispensary Technician
Bligh Park Pharmacy
01.2002 - 02.2004
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
Room Attendant
The Sebel Resort
04.1993 - 01.2002
- Vacuumed carpets, mopped floors, and dusted surfaces to maintain a spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels, and toiletries.
Dispensary Technician
St Clair Pharmacy
12.1984 - 04.1992
- Entered and processed patients' prescriptions into the internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Responsible for managing the Webster System, which is used for medication packaging across eight nursing homes."
Education
Certificate IV in Health Administration - Health Administration
Health Industry Training
Queensland 2018
Certificate III in Business Admin (Medical) - Business Administration
Tafe NSW
Richmond NSW2014
Certificate III Business Admin (accounting) - Business Administration
TAFE NSW
Richmond, NSW2013
Skills
- Knowledgeable in Best Practice Software
- Staff rostering
- Workers Compensation Billing
- Records management
- Time management
- Organisational Skills
- Multi-Line phone systems
- Multitasking ability
- Professional telephone manner
- Work ethic
Timeline
Medical Receptionist
Windsor Family Practice
03.2013 - 02.2020
Dispensary Technician
Bligh Park Pharmacy
01.2002 - 02.2004
Room Attendant
The Sebel Resort
04.1993 - 01.2002
Dispensary Technician
St Clair Pharmacy
12.1984 - 04.1992
Certificate IV in Health Administration - Health Administration
Health Industry Training
Certificate III in Business Admin (Medical) - Business Administration
Tafe NSW
Certificate III Business Admin (accounting) - Business Administration
TAFE NSW
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