Summary
Overview
Work History
Education
Skills
References
Previous Name
Certification
Timeline
Generic

Karen Hewitt

Perth,WA

Summary

Administrative professional with extensive experience in document management and emergency response coordination at Graylands Hospital. Demonstrated ability to improve operational efficiency through attention to detail and effective communication. Proficient in accounts receivable and conflict resolution, ensuring compliance with health regulations while supporting team objectives. Experienced Switchboard Operator skilled in managing high call volumes and performing clerical tasks efficiently.

Overview

17
17
years of professional experience

Work History

Administration Assistant

Mundaring Pool Care
01.2020 - Current
  • Answering incoming calls
  • Scheduling pool maintenance appointments to arrange properties pool maintenance of either Private clients or tenanted properties.
  • In Dealing with tenanted property pool maintenance liaise with Real estate Property managers to schedule in appoint and arrange payment for pool maintenance service.
  • Purchasing /Ordering Pool equipment and supplies from wholesalers.
  • Maintaining inventory
  • Accounts Payable and receivable.
  • Following up overdue payment arrears.
  • Reconcile/ maintain end of month statement.
  • Payroll.

Switch board operator, Medical Records

Graylands Hospital
11.2019 - 05.2019
  • Answering and distributing calls to hospital staff, wards, updating staff of critical situations happening around the hospital and directing emergency calls to appropriate person /section of the hospital.
  • Direct emergency services to appropriate area promptly.
  • Updating hospital phone numbers and sounding alarm for hospital emergency code for example code red (fire) code Blue (life threatening) code black e.g.( aggression) when these situations happen quickly sound alarm for hospital and send out messages to all essential staff’s hospital pagers.
  • Update and send out Psychiatrists rosters and call them, txt email to confirm.
  • File documents in hospital filing order.

Clerical Officer, Executive Management/Business Officer Support

Graylands Hospital
11.2018 - 05.2019
  • Performed administrative duties including document and records management.
  • Updating Policy and Procedure guidelines for North Metropolitan Health Service Mental Health Graylands Hospital.
  • Formatting Documents, Hyperlinking documents into agenda
  • Document workflow
  • Maintaining updating tracking documents
  • Safety and Quality meeting minute taking
  • Policy Meeting Minute taking
  • And Formatting Policy’s into Document management database.
  • Following Health Department Regulations.
  • Agenda compilation
  • Microsoft office suite scheduling meetings boardroom bookings
  • Type and distribute memorandum for the executive and distribute memorandum for the executive and distribute to Graylands Hospital staff.
  • Obtain quotes for hospital equipment such as defibrillators syringes, needles bandages.
  • Ensured all documentation stored accurate and satisfies Government expectations, and paid on IProcurement database. accounts payable and receivable and reconciliation.
  • Update hospital contact list
  • Emergency Response Control Room maintenance. Ensure laptops and website are operational, and ready for emergency response.
  • Updating Mandatory Hospital Training Sheet.
  • Coordinated Doctors Relief and leave roster in Inhouse database.
  • Nurse Managers Reports Update
  • Responsible for Emergency Response room equipment to quality checked and ready for Emergency response.

Team Secretary, Dorrington Ward

Graylands Hospital
01.2018 - 11.2018
  • Prepare Doctors Patient list and distribute to doctors.
  • Communicating Patient bed flow management. Reports
  • Tracking files in medical records database.
  • Maintaining Discharge Summary’s and printing Report
  • Typing Mental Health Tribunal letters.
  • Paging and taking messages for Doctors, from Patients family and hospital staff.
  • Informing Doctors of legal forms that they need to complete.
  • Getting Quotes for Hospital equipment such as Defibulator bandages, first aid kits, ECG Dots Etc. paying invoices.
  • Taking live Minutes for Doctors patient list meetings. Video link meetings with Geraldton and Mirrabooka.

Clinic Clerk, Cancer Centre

Sir Charles Gairdner Hospital
12.2014 - 03.2017
  • Prepare files for Clinic Radiation and Medical Records
  • Schedule Cancer Clinic Appointments for Midland, Albany clinic for outpatients.
  • Effectively communicate with doctors and nurses, Patients for clinic schedules and appointments, make changes as necessary.
  • Send out appointment letter to patients.
  • Obtain Path west results from iSOFT database for Cancer Centre Clinic for up to 60 patients a day.
  • File and maintain medical record.

Property Management Assistant/Reception

Elders Real estate
08.2013 - 09.2014
  • Customer Service Front of house
  • Following Legislative Requirements for Tenancy Act relating to the Real estate industry.
  • Preparing Advertising for rental properties, have ready for property home open to distribute out to prospective tenants.
  • Conducting reference checks for prospective tenants
  • Type up Lease agreement contract and go through contract with prospective tenants to make sure they understand the lease agreement, get them to sign contract.
  • Get owner of property to sign lease agreement after the tenants have signed contract.
  • Type up bond form and receive bond moneys
  • Liaise with Tenants and owners for work orders for property maintenance.
  • Receive rent payments.
  • Resolve Rent arrears with tenants using conflict management skills.
  • Write up and send out lease terminations for non-payment of rent.
  • Reconcile invoices and purchase orders, work orders.

Filing Coordinator

HLB Mann Judd Accounting Firm
08.2008 - 07.2011
  • Create Maintain manage filing and retrieval system.
  • Sort and Classify Documents.
  • Data Entry
  • Organizing Boardroom catering for executive meetings, sit down luncheon meals.
  • Boardroom Colander bookings.
  • Daily Banking.
  • Reconciliation of Purchase orders and invoices.

Education

NDIS New Worker Induction Module - Supporting Safe and Enjoyable meals, NDIS orientation, Supporting Effective Communication, Manual Handling Certificate, Hand Hygiene Certificate, Corona Virus Training Certificate

Skills

  • Administrative support and duties
  • Specialized daily assistance
  • Behavioral support strategies
  • Behavioral insights
  • Manual handling techniques
  • Infection control practices
  • First aid certification
  • Scheduling appointments
  • Customer service
  • Accounts receivable
  • Inventory management
  • Emergency response
  • Call management
  • Document management
  • Communication skills
  • Attention to detail
  • Team collaboration
  • Conflict resolution
  • Time management
  • Data entry
  • Policy compliance
  • Record keeping

References

  • Michael Hewitt, Employer, 0415 375 735
  • Robyn Catherall, Medical Records Supervisor, 0417 715 677
  • Lisa Valentine, Area Health Information Management Manager, 9347 6820

Previous Name

Karen Nguyen He110229

Certification

White Card

First Aid CPR

Heavy Rigid Drivers Licence.

Timeline

Administration Assistant

Mundaring Pool Care
01.2020 - Current

Switch board operator, Medical Records

Graylands Hospital
11.2019 - 05.2019

Clerical Officer, Executive Management/Business Officer Support

Graylands Hospital
11.2018 - 05.2019

Team Secretary, Dorrington Ward

Graylands Hospital
01.2018 - 11.2018

Clinic Clerk, Cancer Centre

Sir Charles Gairdner Hospital
12.2014 - 03.2017

Property Management Assistant/Reception

Elders Real estate
08.2013 - 09.2014

Filing Coordinator

HLB Mann Judd Accounting Firm
08.2008 - 07.2011

NDIS New Worker Induction Module - Supporting Safe and Enjoyable meals, NDIS orientation, Supporting Effective Communication, Manual Handling Certificate, Hand Hygiene Certificate, Corona Virus Training Certificate

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