Karen Holt
South West Rocks,NSW
Summary
Proven Office Manager at Brett Holt Plumbing, adept in organizational skills and office administration, enhanced team productivity. Expert in customer relations and maintaining confidentiality, successfully managed complex schedules and coordinated travel for executives, achieving a notable increase in operational efficiency. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
28
28
years of professional experience
Work History
Office Manager
Brett Holt Plumbing
Gold Coast, QLD
01.1994 - 03.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated special projects and managed schedules.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reported to senior management on organizational performance and progress toward goals.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Merchandising Execution Associate
Gold Coast, QLD
01.1997 - 01.1998
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Maintained strong vendor relationships, ensuring timely delivery of products and streamlined inventory management.
- Assisted store management in the planning and execution of seasonal floor resets, ensuring seamless transitions between merchandise assortments.
Retail Photo shop
Mudgeeraba Photo Shop
Mudgeeraba
01.1997 - 01.1998
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
Mystery Shopping
Gold Coast, QLD
01.1996 - 01.1997
- Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
Front entry Assistant
Movie World Theme Park
Gold Coast
03.1991 - 03.1993
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Education
Child Care Certificate
Newcastle Tafe
Newcastle, NSW11.1978
Secretarial Studies And Office Administration
Gosford TAFE
Central Coast, NSW11.1975
High School
Erina High School
Erina, NSW11.1974
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Clerical Support
Travel, Reading and Golf
I love to read, especially history. I have travelled extensively domestically and internationally, I also play golf weekly. As I am looking for part-time work I am able to still indulge in my interests.
Timeline
Merchandising Execution Associate
01.1997 - 01.1998
Retail Photo shop
Mudgeeraba Photo Shop
01.1997 - 01.1998
Mystery Shopping
01.1996 - 01.1997
Office Manager
Brett Holt Plumbing
01.1994 - 03.2019
Front entry Assistant
Movie World Theme Park
03.1991 - 03.1993
Child Care Certificate
Newcastle Tafe
Secretarial Studies And Office Administration
Gosford TAFE
High School
Erina High School