Summary
Overview
Work History
Skills
Completed computer class
Timeline
Generic

Karen Howard

Reservoir,VIC

Summary

Proven to enhance customer satisfaction and sales figures at All Saints Anglican Parish through exceptional service and promotional savvy. Adept in cleanliness and hygiene, with a knack for meticulous vehicle detailing at Ozi Car Wash, demonstrating reliability and superior workmanship. Excelled in fostering teamwork and achieving notable results through patience, empathy, and initiative.

Overview

8
8
years of professional experience

Work History

Op Shop Attendant

All Saints Anglican Parish
01.2016 - 12.2019
  • Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Enhanced customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
  • Maintained a clean and organized store environment, leading to increased foot traffic.
  • Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
  • Sorting and stocking shelves

Car Detailer and Car Wash Attendant

Ozi Car Wash
02.2012 - 09.2012
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exterior.
  • Team leader responsibilities, including training and management when boss is called away
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Maintained clean, tidy and safe work environment.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.
  • Reported daily work progress and encountered problems to management.


Skills

Patience and Empathy

Reliability and punctuality

Motivation and Initiative

Cleanliness and hygiene

Completed computer class

Attended a nine week (once weekly)  computer workshop to upskill my computer knowledge. Skills  learnt include:

  • Email
  • Online safety
  • Keyboard and mouse use

Timeline

Op Shop Attendant

All Saints Anglican Parish
01.2016 - 12.2019

Car Detailer and Car Wash Attendant

Ozi Car Wash
02.2012 - 09.2012

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Karen Howard