KAREN JOC

As a key member of the Management team, I spearheaded the transformation of public library services across the Tweed Shire local government area, focusing on enhancing user-friendliness and responsiveness to community needs. I played a strategic role in fostering partnerships with community groups, local schools, clubs, and volunteers to promote widespread access to library services.

I oversaw a team of 33 direct reports across 3 branch libraries, implementing a successful restructure that included introducing trainee positions for robust succession planning, ensuring ongoing team development and continuity.

Notable achievements include securing over $550,000 in grant funding, which significantly bolstered Tweed Area Libraries, enabling comprehensive service and resource enhancements. I led the creation and implementation of innovative library designs at Murwillumbah and Kingscliff libraries, with a focus on optimizing children’s areas, improving customer service, and creating vibrant community spaces.

Managing these projects from inception to completion, I orchestrated budgeting, scheduling, and coordinated contractors and vendors to ensure seamless execution. Additionally, I introduced meeting pods and a 24/7 library kiosk, pioneering initiatives that heightened accessibility and convenience for library users.

Furthermore, I redesigned the Children’s area at Tweed Heads Library, strategically enhancing the space to foster engagement and support dynamic youth programs."

As a key member of the RTRL Management Team, I drive transformative initiatives across Acquisitions, Cataloguing, Inter-Library Loans, Serials, and system services, managing both print and digital collections. My leadership has led to significant achievements:

I spearheaded the deployment of RFID Technology and self-service kiosks across all 11 branches and the mobile library, enhancing user experience and operational efficiency.

Under my direction, we successfully migrated the Spydus Library Management System to a fully cloud-based infrastructure, ensuring seamless access and scalability for all library operations.

I introduced EFTPOS and BPoint services region-wide, providing convenient payment options that have improved customer satisfaction and streamlined service delivery.

Additionally, I orchestrated the implementation of the Monitor Print Management System, optimizing printing efficiency and cost-effectiveness for Byron and Tweed Area Libraries.

Through meticulous management of tender processes for print and electronic materials under LGP contracts, I secured cost-effective procurement and ensured high-quality resources for our patrons.

Overall, my strategic enhancements to RTRL's collections and system services integrate RFID technology, advanced LMS capabilities, Print Management Systems, and electronic resources API connections, elevating library services and enriching user experiences.

In this leadership role, I strategically directed a team of 23 faculty librarians, librarians, and customer services staff at Bond University, dedicated to elevating the academic and research support services for our community. My approach prioritized delivering exceptional customer experiences and nurturing strong partnerships with faculty to enhance student and staff satisfaction.

I orchestrated the successful implementation of a groundbreaking library service model that has set new benchmarks for efficiency and effectiveness in service delivery.

Under my guidance, the Level 4 Quiet Study Space Project at the Main Library was completed, significantly enhancing the learning environment and contributing to student success.

Additionally, I spearheaded the MLC Stage 2 project, overseeing substantial enhancements to library infrastructure and resources, which bolstered our capacity to support teaching and research.

Another notable achievement was transforming 'The Lounge' on the Mezzanine level of the Main Library into a vibrant hub for student collaboration and focused study.

I also played a pivotal role in integrating cutting-edge technologies such as AI into our library services, pioneering innovations that have advanced service capabilities and positioned Bond University as a leader in educational support.

Overall, my initiatives have not only optimized operational efficiencies but also enriched the educational experience for our entire university community.

In this leadership role, I established and directed the Collection Strategy and Development Team, driving strategic objectives and operations with a focus on optimizing resource allocation and enhancing user experiences across City Libraries' 14 branches.

I effectively managed a substantial budget of $6.7 million, meticulously overseeing the procurement of both print and electronic materials under strict local government guidelines. By ensuring compliance with procurement policies, I tailored acquisitions to meet the diverse needs of library patrons, enhancing access to essential resources.

My strategic collaborations with vendors resulted in the implementation of efficient branch delivery systems for a wide array of materials, including large print, fiction, non-fiction, and audiobooks. These initiatives significantly improved logistics and distribution, ensuring timely access to resources for library users.

Furthermore, I introduced and successfully integrated the Evidence-Based collection development and management tool, CollectionHQ. This innovation optimized decision-making processes, enabling us to align our collections dynamically with evolving user demands and preferences.

In a pioneering role, I conceptualized and brought to fruition the Library Learning Centre (LLC) at Bahrain Polytechnic, starting from scratch and realizing the vision of TAPAS - Technology Access Partnerships Adaptability Service. I led every aspect of the LLC’s creation, from its initial layout and design to its final furnishing and interior finishing. This included strategically designing learning spaces and curating collections specifically tailored to support the problem-based learning (PBL) curriculum at Bahrain Polytechnic.

Central to my responsibilities was the establishment of the LLC's organizational structure and the recruitment of a dynamic team comprising 15 professionals, including librarians, learning advisors/specialists, para-professionals, and administrative staff.

Under my leadership, we successfully implemented a robust technological infrastructure to support the diverse teaching, learning, and research needs of faculty. This encompassed the integration of databases, the development of the LLC website, deployment of a Library Management System, introduction of RFID technology for enhanced resource management, and the implementation of LibGuides to facilitate easy access to academic resources.

These initiatives not only transformed the LLC into a state-of-the-art learning environment but also significantly enhanced student engagement, collaboration, and critical thinking skills. As a result, the Library Learning Centre was recognized by students as the best place on campus in 2012, underscoring its impact and the positive educational experience it provides

• Provided one-on-one and group tutoring/facilitator sessions to undergraduate students in Business Research Methods using a Problem Based Curriculum approach
• Developed customized learning plans based on students’ learning styles and needs, resulting in improved comprehension and grades
• Assisted students in understanding key concepts, methodologies and application of research methods in business including quantitative and qualitative methodologies
• Conducted mock research projects to reinforce theoretical knowledge and practical skills
• Collaborated with faculty to ensure alignment between tutoring sessions and course curriculum
• Utilized the features and functionalities of the WebCT platform to create interactive and engaging learning experiences for students.
• Successfully managed the curriculum and assessment process for Business Research Methods assignments via WebCT, ensuring adherence to academic standards and requirements.

During my tenure at Zayed University, I led a transformative shift from traditional library services to a dynamic learning commons approach, integrating cutting-edge technological infrastructure to support innovative educational services.

As manager of the Dubai campus library, I significantly enhanced library services, resources, and instruction for students and the broader Zayed community. This included overseeing daily operations, services, and facilities at the Dubai Library, Curriculum Resources Centre, and Learning Enhancement Centre.

I successfully spearheaded the professional and paraprofessional recruitment, training, and performance management efforts, while driving forward the Dubai Library’s Nationalization plan to advance Emirati professional development.

As a key member of the Senior Management Team, I crafted strategic Library Action Plans and played a pivotal role in producing the Library’s Annual Report, highlighting achievements and future directions.

I effectively managed the Dubai Library’s Collection Development and Operations Budget, ensuring optimal resource allocation. Collaborating closely with faculty, I integrated information literacy programs into the curriculum, leveraging emerging technologies to enhance student learning outcomes.

Transformed the School and Special Library Market in Australia through Innovative Leadership in Library Management Solutions (LMS)

Throughout my tenure as a leader in the Australian school and special library market, I orchestrated a paradigm shift in library management solutions, driving unprecedented growth and innovation.

Key Contributions:

Pioneered Strategic Business Development: Spearheaded comprehensive business development strategies for Library Management Solutions (LMS), achieving remarkable expansion and market penetration.

Led Product Innovation: Directed the evolution of our LMS product suite, integrating global trends and insights to conceptualize and launch cutting-edge solutions. This ensured our offerings were at the forefront of technological advancement.

Strengthened Client Relationships: Played a pivotal role in nurturing client partnerships, consistently surpassing expectations and solidifying our position as a trusted industry leader.

Identified New Business Opportunities: Proactively identified and capitalized on emerging opportunities, resulting in significant revenue growth and market diversification.

Influential Leadership: Actively contributed as a key member of the Leadership and Management Team, shaping strategic initiatives and fostering a culture of innovation and excellence.

Successful Tender Applications: Strategically analyzed and prepared compelling responses and bids for tender applications, securing lucrative new business ventures and enhancing market presence.

Dynamic Presentation and Promotion: Effectively showcased our LMS platform through engaging client demonstrations, impactful conference presentations, and strategic participation in industry trade shows.

Impact:

By championing innovation, fostering strong client relationships, and leveraging global insights, I elevated our organization to unparalleled heights within the Australian school and special library market. Our transformative solutions not only met but exceeded the evolving needs of our clientele, cementing our reputation as trailblazers in library management excellence.

• With extensive experience in start-up environments, I played a pivotal role in various facets of library management and operations
• Collaborating with the Manager of Information Services, I actively participated in the selection, recruitment, and performance management of team members
• Additionally, I was responsible for the training and development of both professional and paraprofessional staff, ensuring their readiness to deliver quality services
• As the Coordinator of Personal Digital Assistants (PDAs), Library Technology, and the Clinical Outreach Services Program, I oversaw the coordination and implementation of these initiatives
• Furthermore, I worked closely with faculty to select library resources and services to support curriculum needs
• In addition to my administrative responsibilities, I served as a facilitator for the Evidence Based Medicine (EBM) component of the Year 1 Medical curriculum, collaborating with faculty to develop course content and assessment methodologies
• I also conducted information skills classes and trained staff, faculty, physicians, and students in various library tools and resources
• Additionally, I provided distributed reference services and contributed to the development of a "deliberately digital" library, focusing on interface design and service innovations.

• Supervised and coordinated the work of 10 Library Attendants and Assistants.
• Served as the Coordinator of Information Skills classes and Orientation sessions.
• Acted as a liaison for academic departments, contributing as part of an extended team.
• Formulated and conducted information skills classes, training both staff and students in the utilization of library catalogues, bibliographic databases, and web searching.
• Collaborated with academic staff to develop frameworks supporting the planning, delivery, and evaluation of information literacy programs within the curriculum.
• Provided reference services utilizing a wide range of print and electronic resources to a diverse library clientele.
• Consulted with academic staff regarding library collection strengths/weaknesses, journal cancellations, acquisition of library materials, and budgetary allocation.

• As the Manager of Wesley Hospital Library, I spearheaded the ongoing development and management of a top-tier integrated health sciences library service
• This encompassed overseeing the library budget and ensuring its effective allocation, as well as delivering state-of-the-art library resources and services to the Wesley Hospital Community.