Karen Jones
Kembla Grange,NSW
Summary
I seek employment in a progressive and innovative company that will foster new career opportunities and enhance existing skills in teamwork, customer liaison and organisation.
Overview
18
18
years of professional experience
Work History
Phlebotomist
NSW Health Pathology
Gosford
05.2024 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Ensured compliance with safety and infection control protocols.
- Maintained accurate patient records and sample labeling procedures.
- Verified collection orders and communicated discrepancies to nurses.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collaborated with healthcare teams to coordinate patient care effectively.
- Assisted in the training of new phlebotomists.
- Assisted with customer requests and answered questions to improve satisfaction.
Pathology Collector/Rover & Home Visits/Casual Receptionist
Southern IML Pathology
01.2013 - 12.2023
- Performed blood collection ensuring request forms were collected.
- Coordinated scheduling and planning to ensure timely specimen collection.
- Trained new staff on proper collection techniques and procedures.
- Communicated effectively with patients to gather necessary information.
- Ensured proper storage conditions for collected specimens prior to transfer to the laboratory.
- Labeled all specimens with patient's name, date of birth, date and time of collection and other relevant data as required.
- Collaborated with nursing staff in order to facilitate efficient specimen collection processes.
- Operated centrifuges, pipettes, microscopes, autoclaves, computers, printers and other equipment used in the laboratory.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Use of verbal and non-verbal communication to make others feel comfortable in conversation.
- Ensured handling of all work was carried out in a confidential manner.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
House Cleaner
Private
01.2009 - 01.2010
- Sanitised toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
- Cleaned and stocked designated areas while performing dusting, sweeping, vacuuming, and mopping to ensure cleanliness and organization.
- Adhered to professional house cleaning checklist.
Education
Certificate III -
Pathology
Basic Medical Terminology -
Senior First Aid Certificate -
OH&S Certificate -
Skills
- Blood collection
- Venipuncture expertise
- Capillary collection methods
- Multi-sample collection
- Blood culture collection
- Specimen labeling
- Specimen handling
- Specimen storage
- Patient safety protocols
- Teamwork
- Personal protective equipment usage
- Quality control
- Order of draw
- Attention to detail
- Data entry
- Healthcare collaboration
- Scheduling coordination
- Planning skills
- Problem-solving skills
- Problem solving
- Time management
- Copes under pressure
- Teamwork
- Willingness to learn
- Customer service
- Communication skills
- Patient communication
- Health and safety
- Medical terminology
- Organizational skills
- Patient confidentiality
- Quality control
- Venipuncture expertise
Timeline
Phlebotomist
NSW Health Pathology
05.2024 - Current
Pathology Collector/Rover & Home Visits/Casual Receptionist
Southern IML Pathology
01.2013 - 12.2023
House Cleaner
Private
01.2009 - 01.2010
Certificate III -
Pathology