Karen Joseph
Manly,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Sole Principal of a successful real estate in affluent area of Sydney's Northern Beaches.
Highly diverse skills in sales and management, trust accounting, legislation and all things real estate.
Qualified Real Estate Trainer & Consultant
Previous travel & airline experience
Travelled the word extensively for business and pleasure
Overview
21
21
years of professional experience
Work History
Real Estate Receptionist /Property Manager
Payton Pidcock Real Estate
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Administrative Assistant / Accounts
American Eagle
- My office was located in Germany and we worked closely with the American Air Force & Military
- Liaised with high ranking military officials re accounting issues
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Airline Reservation Agent
Ansett Airlines
- Working in the Travel Agents sector providing travel assistance in group
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
Principal / Director
First National Realty Group
01.2008 - Current
- All aspects of Real Estate including, sales, Investor Relations Management.
- Managing and reconciliation of sales and rent truss
- Staff recruitment and staff management
- Staff training including CPD
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Real Estate Agent / Manager
Ray White Real Estate
01.2003 - 01.2008
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Sales Consultant & Trainer
Real Estate Dynamics
02.2003 - 03.2005
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Defined the gaps in real estate offices systems & procedures
- Provided installation of software
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns.
- Followed up with existing customers to provide additional support and address concerns.
- Consulted with company directors and provided feedback on products
- Provided group real estate training for the First National Real Estate group across NSW.
Education
No Degree - Cert 1V in Training & Assessment
Plenty Training
Double Bay, NSWNorthern Beaches & Mosman College
Brookvale, NSWReal Estate
Class 1 Licensee & Auctioneer
Skills
- Sole Director of a Real Estate office for 15 years in both sales & Property Management
- Managing high end real estate in an affluent area
- Managing client expectations
- Managing & trainings staff
- Position on the NSW Council / Board First National
- Qualified Real Estate Trainer
- Knowledge of NSW Real Estate Legislation
- Real Estate trust account management
- Oversees administration
- Agents Reservation Ansett Airlines
- Real Estate Consultant
- Sales in various fields
- Business Development
Additional Information
I am a mature Real Estate Agency owner with diverse skills in sales and managment
Timeline
Principal / Director
First National Realty Group
01.2008 - Current
Sales Consultant & Trainer
Real Estate Dynamics
02.2003 - 03.2005
Real Estate Agent / Manager
Ray White Real Estate
01.2003 - 01.2008
Real Estate Receptionist /Property Manager
Payton Pidcock Real Estate
Administrative Assistant / Accounts
American Eagle
Airline Reservation Agent
Ansett Airlines
No Degree - Cert 1V in Training & Assessment
Plenty Training
Northern Beaches & Mosman College
Real Estate
Class 1 Licensee & Auctioneer
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