Karen Keon

Provided mentorship within the team.
Gave direction and advise to other team members, ensuring policies and processes were followed.

Resolved complex issues with donors, team members and other departments with community fundraising.

Prioritised workflow within the team to ensure fundraising objectives were met.

Monitored team members interactions with donors, to be able to provide feedback for individual development and growth and to ensure we provided the best possible experience to our supporters.

Management of volunteers.

Created vibrant advertisements, seeking volunteers.

Undertook onboarding activities with new volunteers.

Liaised with internal and external volunteers to ensure incoming mail was processed in a timely manner, while providing a positive experience for the volunteers.

• answer all incoming phone calls.
• provide pleasant and positive interactions with supporters and potential supporters.
• process donations.
• update and maintain accurate records to ensure integrity of data.
• Update payment details for regular givers.
• Issue receipts via mail and email.
• open all incoming mail. Keep accurate statistics of daily mail and input data into excel spreadsheets.
• Liaise with Relationship Managers.

• Open and sort mail
• Process donations received.
• Maintain Database.

• Assisted elderly and disabled clients with daily activities and tasks.
• Provide emotional support
• Provided house cleaning and maintain safe environment.

• Held various roles including, Payroll Officer at Star Couriers Kensington, Melbourne, Library Assistant at Noosa Library Queensland and Office Admin at Australian Taxation Office.