Karen Kershaw
JAMISONTOWN,NSW
Summary
With over 30 years of experience in the medical field, this professional has provided exceptional medical, secretarial, and administrative support to various specialties including Radiology, Nuclear Medicine, Orthopaedic, Ophthalmology, and Surgical. Their expertise extends to a wide range of medical software packages, and they are confident in their ability to quickly adapt to any new software required for the job. They possess strong organizational skills, troubleshooting abilities, and the capacity to effectively prioritize tasks. Alongside their technical skills, they excel in interpersonal communication and maintain a friendly and enthusiastic attitude. Delivering excellent customer service is their top priority, with a focus on active listening and effective communication.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/ Ward Clerk
Harvey Hospital
09.2016 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Maintained current and accurate medical records for patients.
Administration Officer
South West Women’s Health
01.2017 - 09.2019
- Managing schedules, organising office functions, and overseeing daily operations of office
- Program Event Coordinator and Facilitator, creating Event Flyers/Publications, implementing office supplies inventory control, and standardising office ordering procedures
- Managing online data files, website maintenance, data management system, including utilize CRM to its full potential
Departmental / Medical Secretary
Sir Charles Gairdner Hospital
09.2013 - 01.2015
- Provided comprehensive secretarial service to the Head of Department and other Ophthalmology Consultants, together with clinical and nursing staff
- Performed Audio-Typing of clinical letters for Ophthalmology Consultants, Fellows, Registrars, Resident Medical Officers and all Clinical Staff within the department
- Typing of correspondence, medical police reports and miscellaneous articles for the department
- Co-ordinated and prepared all relevant documentation for Monthly Departmental Meetings including recording and typing of minutes
- Operated and maintained office equipment including monitoring/ ordering of consumable
- Departmental ordering and payment of supplies and equipment
- Monitoring of all medical and clinical staff leave, informing relevant affected areas and arranging relief staff as required
- Completed all necessary recruitment paperwork for medical and clinical staff
Medical Secretary
Sir Charles Gairdner Hospital
06.2013 - 09.2013
- Provided comprehensive secretarial service to the Head of General Surgery and other Surgical Consultants, Registrars and RMO’s
- Performed Audio-Typing of clinical letters for Surgical Consultants, Fellows, Registrars, Resident Medical Officers and all Clinical Staff within the department
- Attended to telephone enquiries regarding outpatient appointments and surgical bookings
- Typing of correspondence, medical police reports and miscellaneous articles for the department
- Preparation of all relevant documentation for Outpatient Appointment bookings and Operating Theatre bookings
- Operated and maintained office equipment including monitoring/ ordering of consumables
Medical Secretary
Sir Charles Gairdner Hospital
06.2012 - 06.2013
- Typing a very high output of patient Discharge Summaries for the Acute Assessment Unit (72 hour stay) of Sir Charles Gairdner Hospital
- Liaising with doctors, nurses and pharmacists regarding patient information and data to record on discharge summaries
- Maintained well-documented patient records in keeping with patient confidentiality
Program Manager
Pilbara Health Network
02.2010 - 12.2011
- Management and promotion of government funded medical programs, rolled out for General Practitioners in the Pilbara region of WA (Karratha)
- This position required continued liaison with GP;S, Nursing Staff, Practice Managers, Allied Health and Indigenous Health communities
Medical Secretary
Nickol Bay Hospital
02.2009 - 02.2010
- Medical secretarial services for the Chief Medical Officer and eight senior medical officers of the hospital
- This included typing of clinical medical letters, booking appointments and taking minutes of meetings
- Also retrieval and filing of hospital medical records
Business Manager/Director
Road Transport Trainers
03.2006 - 03.2009
- Owner/Manager of Truck Driver Training Company
- Managed the daily running of the business
- Coordinated client bookings, including truck and instructor rosters for five trucks
- Processed documentation for invoices, receipts and purchases
- Collected and receipted money from clients
- Managed staff of seven employees, including payroll, tax & superannuation responsibilities
- Attended to daily enquiries and troubleshooting of any issues or problems
- Coordinated, ordered and maintained stationery and other supplies required for the business
- Created marketing strategies and advertising publications
- Developed systems, procedures and documents to assist in the establishment of an efficient and well run business
- Took the business from a part-time business with one truck to having a dedicated training facility with 5 trucks and 7 employees in 3 years
Education
Certificate III - Ageing And Disability
Macquarie Community College
Mount Druitt, NSWRepresentative's Course - Real Estate Business And Sales
SouthWest College of TAFE
Bunbury, WASkills
- Competent Medical Typist/Secretary
- MS Office Suite
- WPM: 60
- Strong interpersonal & communication skills
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Attention to detail
- Excellent Organizational skills
- Poised under pressure
Hobbies and Interests
- Live Theatre
- Movies
- Dining Out
- Art
- History
- Ancient Buildings & Civilisations
- Travel
- Cruising
Timeline
Administration Officer
South West Women’s Health
01.2017 - 09.2019
Administrative Assistant/ Ward Clerk
Harvey Hospital
09.2016 - 09.2019
Departmental / Medical Secretary
Sir Charles Gairdner Hospital
09.2013 - 01.2015
Medical Secretary
Sir Charles Gairdner Hospital
06.2013 - 09.2013
Medical Secretary
Sir Charles Gairdner Hospital
06.2012 - 06.2013
Program Manager
Pilbara Health Network
02.2010 - 12.2011
Medical Secretary
Nickol Bay Hospital
02.2009 - 02.2010
Business Manager/Director
Road Transport Trainers
03.2006 - 03.2009
Certificate III - Ageing And Disability
Macquarie Community College
Representative's Course - Real Estate Business And Sales
SouthWest College of TAFE
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