Karen Kilvington
Tuncurry
Summary
Compassionate and reliable with proven experience supporting NDIS participants for over 15 years. Skilled in delivering person-centred care. Experienced in liaising with participants, families, Support Coordinators, and external stakeholders to ensure coordinated, goal-focused support. Competent in preparing NDIS Service Agreements and providing rostering support in line with the SCHADS Award. Strong understanding of privacy and confidentiality requirements, with a commitment to ethical, respectful, and inclusive care. Known for being a valuable member of the team, dependable, empathetic, and responsive to individual needs.
Overview
16
16
years of professional experience
Work History
Participant Administration Liaison Officer
Ability Options
04.2010 - Current
- Manages staff rostering to ensure adequate shift coverage and operational efficiency while factoring in client preferences, continuity of care, and compliance with NDIS guidelines.
- Liaise with team leaders and support workers to manage last-minute shift changes and fill gaps in service delivery.
- Use rostering software Skedulo, to schedule shifts and maintain accurate records to support NDIS service delivery, while adhering to SCHADS Award entitlements and conditions.
- Build and maintain strong relationships with participants’ families and stakeholders to ensure a person-centred approach aligned with NDIS plans.
- Facilitate the completion of NDIS Service Agreements with participants and their families, ensuring clarity on services, pricing, and responsibilities whilst promoting choice and control.
- Collaborate with Support Coordinators, families, and external providers to coordinate services and advocate for participant needs.
- Ensure services are delivered in a respectful, empowering, and person-centred manner aligned with NDIS Practice Standards.
- Protect the privacy and dignity of participants by following confidentiality protocols during all interactions and documentation.
Care Worker
Home Care
06.2009 - 12.2010
- Personal Care Support: Assisting with daily living tasks bathing, grooming, toileting, dressing, and mobility
- Domestic Assistance Light housekeeping: cleaning, laundry, and dishwashing Preparing or assisting with meals, ensuring dietary needs are met
- Community Access Assisting with transport to appointments, shopping, or social outings
- Person-Centred Practice Respecting the client's individual choices, routines, cultural background, and preferences whilst promoting independence, safety, and quality of life.
Education
Certificate III - Financial Services
Australian College of Commerce & Management
Wollongong, NSW10-2011
Certificate III - Health Services Assistant
Tuncurry Tafe
Tuncurry, NSW10-2009
Skills
- Advocate for participants
- Effective verbal communication
- Exceptional customer service
- Consistently dependable
- Collaborative team member
- Kind and Caring
Timeline
Participant Administration Liaison Officer
Ability Options
04.2010 - Current
Care Worker
Home Care
06.2009 - 12.2010
Certificate III - Financial Services
Australian College of Commerce & Management
Certificate III - Health Services Assistant
Tuncurry Tafe
Similar Profiles
Elizabeth BroussardElizabeth Broussard
Support Worker at Ability OptionsSupport Worker at Ability Options
Angus McKayAngus McKay
Disability Support Worker at Ability OptionsDisability Support Worker at Ability Options
Elizabeth BroussardElizabeth Broussard
Support Worker at Ability OptionsSupport Worker at Ability Options
MACKENZIE CRUSEMACKENZIE CRUSE
Hospitality Worker at Boost JuiceHospitality Worker at Boost Juice
Zac ThomsonZac Thomson
Laborer at D-Scapes LandscapingLaborer at D-Scapes Landscaping