Summary
Overview
Work History
Education
Skills
Transport
Personal Information
References
Timeline
Generic

Karen King

Springwood,QLD

Summary

Hard working employee delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office supervision, accounting, accounts receivable and payable, invoicing, dispatching, database management, customer negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

26
26
years of professional experience

Work History

Owner/Operator

BnD designs personalised gifts
, QLD
12.2019 - Current
  • Image design with various programs
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Delivered excellent customer service to clients and fellow employee
  • This is a home business I started and continue to do on a part time basis.

Administration/Sales

Austlift Pty Ltd Australian Lifting Centre
, QLD
07.2021 - 11.2023
  • Helping new & existing clients with customer service and sales queries via phone, email or in person
  • Preparation & data entry of quotes, orders, invoices & supplier purchase orders
  • Credits
  • Filing
  • Monthly reports for warehouse performance
  • Listened to customer needs to identify and recommend best products and services.
  • Ordering of Office supplies
  • Liaisons with warehouse to find/amend stock levels
  • Provided administrative support to sales team, including preparing and managing reports.
  • Maintained accurate customer records in the database and updated regularly.
  • Processed orders from customers and ensured timely delivery of products or services.
  • Handled incoming calls from customers regarding inquiries or complaints related to products and services being sold by the organization.
  • Resolved any issues that arose during the ordering process between customers and suppliers.
  • Responded promptly to emails from customers related to their orders or queries.
  • Delivered in-line support for sales representatives by answering customer requests for quotations, and providing information on delivery procedures and timing.

Customer Service/ Admin

Vexel Pty Ltd
09.2020 - 02.2021
  • Daily sales reports and open orders reports in excel
  • Using Epicor software, Microsoft office, daily emails
  • General office administration.
  • Answered customer inquiries and resolved customer issues in a timely manner.
  • Provided technical support to customers via phone, email, and web chat.
  • Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
  • Regularly updated customer service database to reflect new information including address changes and contact details.
  • Analyzed financial activities of department to share budgetary input with managers.

Sales/Customer Service

Austube Mills
11.2018 - 05.2019
  • Customer Service by phone and email
  • Tending to customers queries, such as quoting prices, adjusting stock quantities of orders
  • Pushing out dates of orders, referring customers to appropriate areas within company when required
  • Data Entry
  • Pricing
  • Use of BPCS, Everest for complaints.

Customer Service Representative/Booking Clerk

Silk Logistics
08.2018 - 10.2018
  • Booking of Containers Inbound and Outbound
  • Data Entry
  • Pricing jobs
  • Inducting new drivers or visitors
  • Produced ad hoc reports and documents for senior team members
  • Copied, logged and scanned supporting documentation
  • Responded to customer requests via telephone and email.

Administration Clerk

Wridgways Removalist
03.2018 - 06.2018
  • Storage invoicing
  • Invoicing and processing payments
  • Sales and quoting
  • Typed, formatted and edited correspondence that was sent to suppliers and customers
  • Scheduled appointments and managed the calendar for the Sales Reps
  • Handled incoming phone calls and answered questions from callers
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Reviewed incoming correspondence and determined the action required and its priority
  • Liaised with vendors to order and maintain inventory of office supplies
  • Oversaw inventory and office supply purchases
  • Supported program operations by preparing and updating documents, reports and spreadsheets
  • Coached new employees on administrative procedures, company policies and performance standards
  • Provided clerical support to company employees, including copying, faxing and file management.

Cashier

M & D Vegetable Specialists
Rocklea, QLD
09.2017 - 02.2018
  • Booking in produce and matching sales
  • Use of Ironbark Software
  • Brismak summaries
  • Received customer payments
  • Processed payments by check, cash, debit and credit and maintained accurate drawers
  • Responded to customer requests and directed to merchandise
  • Kept work areas clean, neat and organized for maximum productivity
  • Engaged customers warmly and provided immediate and dedicated assistance
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.

Administration Clerk

Hi Trans Express Archerfield
06.2016 - 04.2017
  • Scanning manifests, Pods, Runsheet’s, Con notes
  • 2IC pallet control
  • Manifesting Consignments
  • Filing
  • Advanced receiving advices for produce and Pirsa manifests for Interstate
  • Checking off invoices processing for payments
  • Customer service
  • Bookings for freight pick up
  • General office administration duties of a transport company.

Site Administrator

Linfox, RAAF Base Amberley
02.2016 - 04.2016
  • Data Entry
  • Customer Service
  • Answering Phone
  • Arranging escorts for unauthorized personnel
  • Arrange overseas travel for employees
  • Financial reports
  • Scanning, copying data
  • Filing
  • Purchasing stationary and goods and distributing
  • High level use of excel, outlook
  • Processing new employees.

Administration Officer

GKR Transport
, QLD
09.2013 - 11.2015
  • Data entry
  • Weekly pay sheets for staff
  • Preparing movement sheets using Microsoft excel
  • Freightmate software to complete consignments and pickups
  • Filing
  • General administration duties of an interstate transport company
  • Preparing quarantine paperwork for Western Australia border.
  • Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
  • Responded to queries raised by customers via email or social media channels in a professional manner.
  • Updated databases with new customer contact details or changes in existing accounts.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Checked office stock to determine supply levels and maintain inventory.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.

Administration Supervisor

McAleese Transport
10.1998 - 08.2012
  • Prepared correspondence such as memos, letters, emails, faxes., using Microsoft Office Suite applications.
  • Scheduled appointments and managed calendars for executive team members.
  • Ensured compliance with all applicable laws and regulations pertaining to corporate policies and procedures.
  • Assisted in the recruitment process by screening resumes of potential candidates.
  • Participated in weekly staff meetings to discuss progress on current projects.
  • Created and maintained filing systems for office records, documents, and other materials.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Checked office stock to determine supply levels and maintain inventory.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Resolved customer complaints or answered customers' questions.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Purchase Orders
  • Accounts Payable and Receivable
  • Timesheets
  • Paperwork for trips using Omnix and Freight 20/20 software
  • Filing of documents
  • Keeping accurate records of jobs and storage using Microsoft Word and Excel
  • General Administration duties of a transport company
  • Reviewed invoices for accuracy prior to submitting them for payment processing.
  • Managed the reception area by answering phones; greeting visitors; responding to inquiries from customers
  • Minute taking of meetings
  • Monthly kpi's and management reports.
  • Supervised a staff of eight administrative assistants, providing guidance on job duties and performance reviews.
  • Coordinated travel arrangements for employees and visitors.
  • Maintained office supplies inventory by checking stock levels; anticipating requirements; placing orders; verifying receipt.
  • Performed data entry into various software programs including Excel spreadsheets and Word documents.

Education

Certificate IV - Business

Churchill Education RTO 31430 - Samford Village, QLD
01.2011

Skills

  • Ordering of supplies
  • Record keeping
  • Interpersonal and written communication
  • Customer communication
  • Data entry
  • Paperwork and documentation
  • Information processing
  • Critical thinking
  • Documentation and control
  • Report development
  • Documents filing
  • Staff management
  • Administrative support
  • Customer service-oriented
  • Works well under pressure
  • Supervising staff
  • Managing & maintaining customer relationships/expectations
  • Software Programs
  • Freight 20/20
  • Freightmate
  • Transmate
  • Red Prarie
  • Xero
  • Google Docs
  • Microsoft Outlook
  • Word/Excel
  • Epicor
  • N2 software
  • Teamwork and collaboration
  • Management & team assistance
  • Time management
  • Multi-line telephone systems
  • Invoice processing
  • Filing assistance
  • Correspondence handling
  • Account reconciliation
  • Expense reporting
  • Mail distribution
  • Policy and procedure modification
  • Travel arrangements
  • Database administration
  • Emailling/fax/scanning paperwork
  • Personable and outgoing
  • Scheduling
  • Inventory Management
  • Customer Engagement
  • Customer Service
  • Record Preparation

Transport

Own reliable transport

Personal Information

Driving License: Open Car License (no suspensions or cancellations)

References

  • Barry Eagle, Manager Austlift, 0411360078/07 32720777, qldwarehouse@austlift.com.au
  • Andrew Buhagair, Qld State Manager GKR, 07 37186001

Timeline

Administration/Sales

Austlift Pty Ltd Australian Lifting Centre
07.2021 - 11.2023

Customer Service/ Admin

Vexel Pty Ltd
09.2020 - 02.2021

Owner/Operator

BnD designs personalised gifts
12.2019 - Current

Sales/Customer Service

Austube Mills
11.2018 - 05.2019

Customer Service Representative/Booking Clerk

Silk Logistics
08.2018 - 10.2018

Administration Clerk

Wridgways Removalist
03.2018 - 06.2018

Cashier

M & D Vegetable Specialists
09.2017 - 02.2018

Administration Clerk

Hi Trans Express Archerfield
06.2016 - 04.2017

Site Administrator

Linfox, RAAF Base Amberley
02.2016 - 04.2016

Administration Officer

GKR Transport
09.2013 - 11.2015

Administration Supervisor

McAleese Transport
10.1998 - 08.2012

Certificate IV - Business

Churchill Education RTO 31430 - Samford Village, QLD

Similar Profiles

CREATE PROFILE
Karen King