Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Kwok

Waterloo,NSW

Summary

Successful, innovative and detail-oriented team player with an impressive career spanning more than 10 years managing quality and compliance within the Aviation environment. Strong organisational skills and sound experience in technical writing and database management. Ability to handle multiple projects simultaneously with a high degree of accuracy. A respected communicator with excellent time management skills who has a passion for solid written and verbal communication with very strong attention to detail.

Overview

18
18
years of professional experience

Work History

Aeronautical Information Officer

Qantas Airways
11.2020 - Current
  • Maintain documents and manuals in the Aeronautical Information Library and coordinate the distribution of aeronautical packages and data to relevant areas .
  • Update manuals, reference documents and electronic information to ensure accuracy and currency of information to comply with company and regulatory requirements.
  • Account management, ensuring prompt payment and accurate recordkeeping. Liaise with QF Finance and Accounts Payable for any account related issues.

Advisor Flight Training

Qantas Airways
03.2019 - 11.2020
  • Provide high standard of administrative support to the Flight Training Management tea, building and maintaining strong relationships with internal and external stakeholders.
  • management of Crew licences, medicals, training documentations and records to regulatory and GMS standards.
  • Organisation and facilitation of flight crew training events and logistics.
  • Writing new processes, preparing contracts and revising documents.


Flight Publications Officer

Qantas Airways
02.2012 - 03.2019
  • Standardisation and quality control of QantasLink publications and notices in accordance ot the Qantas Group Guidelines.
  • coordinating and managing the QantasLink Aircraft and Ground libraries.
  • developing consistent internal templates, documents and rules for production and retention of resources.
  • Technical writer in all types of publications from user guides to training packages to safety bulletins supported by a number of different tools such as HTML, CSS, Adobe and MS Office,

Administrator

Public Interest Advocacy Centre
04.2006 - 02.2012
  • Managed publications including designs, layouts and prints.
  • Preparation of broad papers, annual reports, weekly newsletters and training materials.
  • Company website support and maintiance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.

Education

Bachelor of Aviation - Operations Management

University of New South Wales
Sydney, NSW
12.2002

High School Diploma -

Hornsby Girls High School
Hornsby, NSW
12.1998

Skills

  • Operations Management
  • Safety Oversight
  • Compliance and Regulatory
  • Development Guidelines
  • Stakeholder Engagement
  • Coordination and Support
  • Customer Service Delivery
  • Desktop Publishing
  • Documents Control

Timeline

Aeronautical Information Officer

Qantas Airways
11.2020 - Current

Advisor Flight Training

Qantas Airways
03.2019 - 11.2020

Flight Publications Officer

Qantas Airways
02.2012 - 03.2019

Administrator

Public Interest Advocacy Centre
04.2006 - 02.2012

Bachelor of Aviation - Operations Management

University of New South Wales

High School Diploma -

Hornsby Girls High School

Similar Profiles

CREATE PROFILE
Karen Kwok