Summary
Overview
Work History
Education
Skills
Licenses & Checks
/references
Timeline
Generic

Karen Laird

Tarzali,QLD

Summary

Skilled team orientated individual with strong background helping clients overcome personal challenges and cope with triggering situations.

Adept at responding to emergency situations calmly and respectfully. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

26
26
years of professional experience

Work History

Holistic Counsellor Self Employed

Whispering Wings
01.2012 - Current
  • Maintain confidentiality of records relating to clients' treatment.
  • Guide clients in developing skills and strategies for dealing with problems.
  • Offers guidance and advice to help cultivate self-esteem and community involvement.
  • Develop individualized counselling plans for clients to incorporate short-term and long-term goals.
  • Act as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Arrange and facilitated therapy sessions for individuals, couples, and families.
  • Listen to clients' concerns and provided encouragement and support.
  • Support individuals dealing with mental health and emotional issues.
  • Assist clients in exploring feelings and understanding behaviours.
  • Design safe and supportive environment for clients to discuss issues.
  • Display sensitivity to cultural and linguistic needs of clients and families served.
  • Collaborate with other professionals to coordinate comprehensive care for clients.
  • Provide education on mental health topics and resources to clients.
  • Adapt counselling techniques to best suit individual needs of each client.
  • Develop treatment plans to help clients build self-confidence and resilience.
  • Retail of associated goods

Retail Store Manager

Super Suite Pop Up Super Store Cairns
07.2017 - 02.2018
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Teacher Aide/WH&S Office

Mossman Community Kindergarten C&K
01.2011 - 12.2011
  • Set up of play environments
  • Implementation of daily program
  • Supervise children aged 3-5 yrs
  • Uphold strict safety regulations
  • Observations and reporting development
  • Strict confidentiality of personal records
  • All duties required from teacher
  • Relief teaching whilst teacher away including programming
  • Worked cooperatively with teacher, commitee, and parents to help students reach learning objectives.
  • Communicated frequently with parents, students, and committee to provide feedback and discuss instructional strategies.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Fostered student curiosity and interest through creative hands-on activities.

Importer and Designer

Loot Homewares
11.2006 - 09.2009
  • Marketing and strategic planning
  • All accounting along with payroll
  • Team building and motivation
  • Visual merchandising
  • Stock control
  • Logistics and overseeing containers for importing
  • Budget forecasting
  • Ordering and purchasing of all stock on hand
  • Attending trade shows
  • Supervision, training and management of staff
  • Interior makeovers and colour consultancy
  • Co-ordinating larger on site jobs for direct container buys
  • Furniture design, oversee manufacturing and quality control
  • Soft furnishing design, oversee manufacturing and quality control
  • Created marketing materials, including brochures, flyers and product catalogues to brand standards.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
  • Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
  • Participated in furniture selection and documentation of specifications.
  • Prepared product and layout documents implementing diverse design concepts.
  • Selected furniture, lighting and accessories to enhance design concepts.
  • Conducted client consultations to understand requirements and preferences.
  • Oversaw installation of finishes, furniture and other design elements to control final product.
  • Collaborated with contractors and suppliers for smooth execution of design plans.

Hotel Cleaner

Commonwealth Hotel
01.1998 - 11.2005
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected linen for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Deep Cleaned Hotel Bar, Dining rooms and amenities daily.

Assistant Managment Hospitality

Commonwealth Hotel
01.2000 - 06.2005
  • ed guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Supervised team and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Education

Certificate III Business Administration - Business Administration

TBA

Bachelor of Education/Deferred - Education

James Cook University
Cairns, QLD

Small Business Management - Management

TAFE Qld
Queensland

Certificate Child Care And Education - Child Care

Tafe Qld
Queensland

Tax Consultant

Income Tax Professionals
Cairns, QLD

Holistic Counsellor - Counselling

Health And Harmony

Certificate in Sound Therapy And Balancing - Sound Therapy

Light Spirit
Indonesia

Skills

  • Superior Communication Skills
  • Public Speaking Abilities
  • Exceptional Problem Solver
  • Database Management
  • Knowledge of the in and Outs Child Protective Services (CPS)
  • Mental Health Support
  • Adept at Conflict Resolution
  • Computer Literacy
  • Therapy and Counselling
  • Individual Counselling
  • Relaxation Techniques
  • Staff Management
  • Staff Development
  • Staff Supervision
  • Business Administration
  • Staff Training
  • Business Development Understanding

Licenses & Checks

Queensland Drivers License Class C

Willing to obtain and renew my Working with Children Blue Card 

Along with a current police check on application progress

/references

Natalie McKenzie

Owner /Operator

Former Guidance Counsellor Catholic Diocese

Ph: 0422 411 922


Jill Melody

Owner Just Gorgeous

Ph: 40937508


Veronica Bannon

Former Manager Commonwealth Hotel

Former Loanee Mena Creek Hotel

Ph: 0401 197 925


Timeline

Retail Store Manager

Super Suite Pop Up Super Store Cairns
07.2017 - 02.2018

Holistic Counsellor Self Employed

Whispering Wings
01.2012 - Current

Teacher Aide/WH&S Office

Mossman Community Kindergarten C&K
01.2011 - 12.2011

Importer and Designer

Loot Homewares
11.2006 - 09.2009

Assistant Managment Hospitality

Commonwealth Hotel
01.2000 - 06.2005

Hotel Cleaner

Commonwealth Hotel
01.1998 - 11.2005

Certificate III Business Administration - Business Administration

TBA

Bachelor of Education/Deferred - Education

James Cook University

Small Business Management - Management

TAFE Qld

Certificate Child Care And Education - Child Care

Tafe Qld

Tax Consultant

Income Tax Professionals

Holistic Counsellor - Counselling

Health And Harmony

Certificate in Sound Therapy And Balancing - Sound Therapy

Light Spirit

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Karen Laird