Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karen Lam

Karen Lam

Toronto,Ontario

Summary

Proven track record in enhancing customer satisfaction and safety, showcasing a strong work ethic and first aid proficiency. Excelled in high-pressure situations, achieving commendable performance ratings for reliability and teamwork. Demonstrated adaptability and punctuality, contributing significantly to organizational success and client retention.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Flight Attendant

Sunwing Airlines
10.2019 - 10.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
  • Handled medical emergencies calmly and competently following established protocols
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • I hold a valid Canadian passport that allows travel to all countries Air Canada serves.
  • Met Air Canada’s medical standards.
  • Naturally empathetic, poised, solution-oriented, and respectful toward others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Process Server

Julius. Omware
09.2018 - 09.2024
  • Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases
  • Maintained detailed records of service attempts, ensuring accurate reporting.
  • Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries
  • Improved communication with law firms by providing regular status updates on document delivery progress.
  • Ensured compliance with state regulations through proper completion
  • Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.

Co Presenter

Canadian Federation of Independent Grocers
09.2021 - 10.2022
  • Conducted thorough research on presentation topics, ensuring accurate and up-to-date information was shared with the audience.
  • Improved overall conference experience through active participation in planning committees and providing insightful feedback on proposed agenda items.
  • Collaborated with fellow presenters to develop compelling content, resulting in increased audience satisfaction and positive feedback.
  • Received consistent praise from event organizers for professionalism, expertise, and engaging speaking style.
  • Partnered with industry experts to create informative panel discussions that expanded attendee knowledge in specific subject areas.
  • Managed time effectively during presentations, allowing for ample Q&A sessions and fostering open communication with attendees.

Education

Family And Community Services

Herzing College
Toronto
10.2009

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality

Certification

Dangerous Goods and First Aid

Timeline

Co Presenter

Canadian Federation of Independent Grocers
09.2021 - 10.2022

Flight Attendant

Sunwing Airlines
10.2019 - 10.2024

Process Server

Julius. Omware
09.2018 - 09.2024

Family And Community Services

Herzing College

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Karen Lam