Summary
Overview
Work History
Skills
References
Timeline
Generic

Karen Leighton

Riverhills,Queensland

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

15
15
years of professional experience

Work History

General Manager

Opal HealthCare
11.2023 - Current

A/Director Operations (HES2)

Heart Lung
09.2022 - Current
  • The position holds a key executive leadership role in TPCH and functions as the single point of accountability for the Program
  • Providing leadership and management in the delivery of efficient, safe and quality care within the Heart Lung Program, this position holds the responsibility for the delivery of services, which encompasses Cardiology and Thoracic Medicine
  • Collaborate with key stakeholders in planning and strategy and delivery of services, including service redesign, innovation, and adoption of new technology
  • The role has approximately 550 FTE direct and indirect reports and has accountability for managing a budget in excess of $150M for the Heart Lung Program, which is a semi-autonomous business unit within TPCH
  • The governance, leadership, and culture of the Program - this requires the Director of Operations to establish and monitor systems which provide feedback about standards of performance to ensure that they are fully informed in relation to key areas of risk and opportunity to achieve best practice performance to diagnose and address complex problems which have the ability to impact on clinical outcomes, budget integrity, activity targets and achievement of related Program goals
  • Active executive member of TPCH, responding to facility wide issues in a way which constructively recognises the critical importance of a coherent organisational focus and shared vision
  • Notable achievements in this role include: Service improvements and positive services outcomes to patients resulting in 30% reduction in Cardiology Outpatient Long Waits, Increased throughput in Cath Lab and EP procedure rooms (as result of securing additional funding for Saturday lists), WAU optimization project - Generated additional 29O WAU ($1,883,262.00), Implementation of governance structure which promotes the principles of effective consultation, accountability for performance, management of risk and continuous improvement in patient centered care, Establishment of Service Level Agreements for Rockhampton and Townsville ACHD Clinics and Central West HHS Cardiology Services, Reduction in Workplace Health and Safety Open Incidents.

Director Corporate Services

The Prince Charles Hospital
01.2019 - 01.2022
  • In my role as Director Corporate Services, I was responsible for the strategic and operational leadership of the Corporate Services Division within The Prince Charles Hospital (TPCH) with the following responsibilities
  • TPCH Executive with the responsibility for the management of TPCH Corporate Services Budget, establishment and performance
  • The strategic leadership and management of Administration Services and Clinical Support Services at TPCH (Security, Food Services and Cleaning and Porterage)
  • Corporate Education and Venue Management
  • Emergency Preparedness Planning
  • Telecommunications
  • Development and implementation of strategic and operational planning frameworks to ensure Corporate Services Targets, KPI's, government direction and requirements are met within TPCH
  • Provide strategic leadership and directions for capital, asset and corporate services planning initiatives across TPCH to meet the current and future health needs of our community
  • Deliver effective strategic leadership in the development and delivery of facilities and property management across The Prince Charles Hospital in accordance with the TPCH operational plan and organisational values
  • Provide strategic advice to the Executive Leadership Team and senior management, to support and facilitate decisions and outcomes in relation to the effective and efficient utilisation and management of TPCH facilities
  • Support the Executive Director with planning and management of TPCH Facility functions including Building and Engineering, Asset strategy, planning and management, Capital Projects and Minor Works, Property, Accommodation and Facilities Management
  • Notable achievements in this role include: Executive lead for infrastructure projects including 1500 bay Multi-Story Car Park, Business Case development for Gastro Ambulatory Centre and re-development of TPCH Emergency Department, Executive lead for TPCH Administration Review and change management process including successful implementation of Administration Restructure, Development and endorsement of TPCH Administration Operational Plan, Successful completion of capital infrastructure projects including refurbishment of Staff dining room, Endoscopy reception and waiting room.

Manager HR Services

The Prince Charles Hospital
06.2015 - 01.2019
  • Develop strong partnerships with business leaders within a designated portfolio to ensure that human resources related issues are identified and managed in a proactive and timely manner
  • Lead and manage a team of HR Business Partners in providing seamless strategic, tactical and operational HR advice and support for their client portfolio
  • Coach leaders in best practice people leadership, including targeted recruitment, developing people, performance management, talent management, succession planning, employee relations, grievance management and change management
  • Analyse and provide professional advice on specialised HR Services including complex issues and grievances, change management agendas, industrial issues, recruitment and selection and performance appraisal framework in accordance with relevant HR legislation, policy and directives
  • Human resource strategic planning, change management advice, performance management, grievances and complaints, Industrial relations liaison and/or representation, workplace culture and improvement activities, workforce planning and development.

Director Workforce Services

Metro South Addiction and Mental Health Services
06.2012 - 06.2015
  • Lead and manage a Workforce Services team in the provision of contemporary Workforce Services in the areas of: Human resource strategic planning, Change management advice, Performance management, Grievances and complaints, Industrial relations liaison and/or representation, Workplace culture and improvement activities, Workforce planning and development, Corporate education and training, Interpretation and implementation of enterprise bargaining initiatives, Occupational health and safety and rehabilitation services Coordination of Local Consultative Forums (LCF), Management of significant and complex Workforce Services Projects
  • Provide strategic and high-level advice, support, briefings and reports to Addiction and Mental Health Executive and Metro South Board
  • Facilitate the implementation of the Addiction and Mental Health Services Workforce Plan and appropriate action plans in collaboration with Executive Directors and senior professionals
  • Notable achievements in this role include: Improved processes for managing complex Human Resources and Health and Safety matters with a focus on the objectives of the organisation, Co-ordinate the implementation of key recommendations as the result of the Best Practice Staff Culture Survey including translating key initiatives into appropriate projects and tasks for the Workforce Services team, Introduction of a Recruitment Consultant in Workforce Services team.

Principal Workforce Relations Consultant

Princess Alexandra Hospital
08.2009 - 06.2012
  • Facilitate and co-ordinate a broad range of human resource and employment relations activities in support of Executive, line managers and staff throughout the Princess Alexandra Hospital
  • Employment Relations issues, including the co-ordination and implementation of enterprise bargaining initiatives and consultative forums
  • Grievance resolution and diplomacy matters
  • Employment flexibility and equity matters
  • Case Management of grievances, industrial matters and disputes, performance issues and health management
  • Provision of advice and support to Executive, managers, supervisors and staff within the Princess Alexandra Hospital on a broad range of contemporary employment relations issues in a complex and diverse environment
  • Initiate and participate in the development, promotion, implementation and interpretation of human resource management policies, practices and processes relating to employment with the Princess Alexandra Hospital
  • Liaise with HR/ER colleagues throughout Metro South Health Service District to ensure consistency in interpretation and health management matters.

Skills

  • Relationship development and management
  • Strong understanding of business operations, needs, and objectives
  • Strong communication
  • Strategic thinking
  • Leadership
  • Critical analysis of complex issues
  • Outcome focused
  • Strong technical HR expertise

References

  • Tami Photinos, Executive Director, The Prince Charles Hospital, 3139 4217, tami.photinos@health.qld.gov.au
  • Michele Gardner, Executive Director, TPCH, 0418568148, michelelouisegardner@gmail.com
  • Cherie Franks, Director of Nursing, The Prince Charles Hospital, 3139 4217, cherie.franks@health.qld.gov.au

Timeline

General Manager

Opal HealthCare
11.2023 - Current

A/Director Operations (HES2)

Heart Lung
09.2022 - Current

Director Corporate Services

The Prince Charles Hospital
01.2019 - 01.2022

Manager HR Services

The Prince Charles Hospital
06.2015 - 01.2019

Director Workforce Services

Metro South Addiction and Mental Health Services
06.2012 - 06.2015

Principal Workforce Relations Consultant

Princess Alexandra Hospital
08.2009 - 06.2012

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Karen Leighton