Karen Leonard
Salisbury East,SA
Summary
Dynamic legal and medical administrative professional with a proven track record at Mahony's Lawyers and Dr. Albert Russell. Expert in word processing of legal documents. I excel in managing multiple priorities while delivering exceptional client service. Recognized for enhancing operational efficiency and maintaining confidentiality in high-pressure environments.
Overview
42
42
years of professional experience
Work History
Legal Secretary
Mahony's Lawyers
05.2009 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Screened telephone calls and forwarded to appropriate departments.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Transcribed legal documents and phone conversations.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
- Completed data entry of legal documents into electronic filing systems.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Developed and maintained positive relationships with clients and colleagues.
Medical Receptionist/Secretary
Dr Albert Russell
02.1984 - 05.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed medico legal reports for legal firms for Workcover and Personal Injury matters.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient experience by maintaining clean, organized reception area.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Maintained daily report documents, memos and invoices.
Education
No Degree -
Salisbury High School
Salisbury, SASkills
- Court filing
- Document formatting
- Efficient multi-tasker
- Appointment setting
Timeline
Legal Secretary
Mahony's Lawyers
05.2009 - Current
Medical Receptionist/Secretary
Dr Albert Russell
02.1984 - 05.2009
No Degree -
Salisbury High School
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