Karen Lewis

With 10 years of experience prior to taking on this role I have already developed the skills to easily fall into the role of Venue Manager

• Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Promote the venue through social media campaigns, resulting in increased brand awareness.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.

Starting at the Bell Bar as an Assistant Manager in 2020 still currently employed here however promoted to Venue Manager.

• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Created employee schedules to align coverage with forecasted demands.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Providing Responsible Service of Alcohol & Gambling

Starting at Palmerston Tavern in 2014 as a casual employee & making my way to Assistant Manager in 2016.

Leaving Palmerston Tavern in 2018 as they required assistance at another ALH venue.

Starting as a casual bar attendant at Palmerston Tavern after moving from Kangaroo Island.

• Enhanced customer experience by providing exceptional service and attending to their needs promptly.
• Maximized sales by upselling premium drinks and promoting daily specials.
• Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
• Efficiently managed inventory levels, placing orders as needed to ensure product availability.
• Successfully collaborated with other staff members to provide seamless service during high-volume periods.
• Managed cash register transactions accurately, ensuring proper handling of payments and tips.
• Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
• Adhered to alcohol policies and procedures and complied with local and state laws.
• Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
• Fulfilled additional duties beyond standard serving tasks such as participating in training sessions or assisting in menu development.