KAREN LITARDO SALINAS
Brisbane,QLD
Summary
After many years in hospitality where I learnt lots of thing about customer service, I find myself; Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
Myer Stores
10.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Barista
Goldfish Cafe. Pullman Hotel
06.2023 - 11.2024
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Waitress/ Barmaid/ Barista
Rendezvous Hotel Perth Scarborough
08.2022 - 06.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Assistant Manager
Frida Kahlos Summer House
07.2021 - 07.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Waitress
Jimmy Watson’s Restaurant and Wine Bar
11.2020 - 06.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Process Worker
Softmed Company
04.2020 - 11.2020
- Repacking medical products.
Waitress
Avocado Love
02.2019 - 09.2019
- Greeted new customers, discussed specials and took drink orders.
Waitress
El Gordo de Velázquez
09.2017 - 01.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Intermediate Level -
Milestone English Academy
Melbourne, VICDiploma - Event Managment
Implika School
Madrid 07.2023
Skills
- Visual Merchandising
- Processing Payments
- Fitting Room Maintenance
- Customer Needs Assessment
Certification
RSA QLD, VICTORIA, WA
BARISTA COURSE, VICTORIA
Additional Information
I am in a Covid Visa, I do not have hours restrictions.
Languages
Spanish
Native or Bilingual
Timeline
Sales Assistant
Myer Stores
10.2023 - Current
Barista
Goldfish Cafe. Pullman Hotel
06.2023 - 11.2024
Waitress/ Barmaid/ Barista
Rendezvous Hotel Perth Scarborough
08.2022 - 06.2023
Assistant Manager
Frida Kahlos Summer House
07.2021 - 07.2022
Waitress
Jimmy Watson’s Restaurant and Wine Bar
11.2020 - 06.2021
Process Worker
Softmed Company
04.2020 - 11.2020
Waitress
Avocado Love
02.2019 - 09.2019
Waitress
El Gordo de Velázquez
09.2017 - 01.2019
Intermediate Level -
Milestone English Academy
Diploma - Event Managment
Implika School
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