Overview
Work History
Education
Skills
Languages
Timeline
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KAREN LUE

Sydney,NSW

Overview

3
3
years of professional experience

Work History

Customer Banking Specialist

Commonwealth Bank
03.2023 - Current
  • Delivered exceptional customer service by building meaningful relationships, understanding their financial needs and providing tailored solutions for complex financial inquiries.
  • Assisted customers with in-branch technology and digital banking services, enhancing customer banking experience
  • Conducted Financial Health Checks, personal loan interviews, and credit card applications, ensuring customer needs were met effectively
  • Processed transactions, including overseas transfers, while ensuring accuracy and compliance with banking policies
  • Actively contributed to branch performance, meeting and exceeding KPIs by 30% through exceptional service
  • Participated in community events, proactive outreach and fundraising initiatives to strengthen customer relationships and branch visits
  • Compliance with banking policies and risk culture standards, ensuring accurate financial reconciliations
  • Fostered a positive team environment by supporting colleagues, inspiring service improvements and ensuring workplace safety
  • Supported multi-channel operations by handling customer inquiries via phone, in-person, and digital platforms while adhering to productivity and quality metrics
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process

Webster Packer and Front of Store Customer Service

Blooms The Chemist
01.2022 - 04.2023
  • Met sales and membership sign-up targets while contributing to a high-paced, professional team environment
  • Delivered exceptional customer service, addressing inquiries and building rapport to enhance customer experience
  • Assisted customers with health and lifestyle needs, providing holistic solutions and referring them to specialists when necessary
  • Processed sales transactions, operated register tills in both the front shop and dispensary, and handled customer concerns efficiently
  • Conducted health checks, including blood sugar level tests, while ensuring compliance with pharmacy protocols
  • Accurately read and interpreted medical orders, maintaining a keen eye for detail and adherence to confidentiality policies
  • Ensured compliance with company policies and procedures, maintaining professionalism and integrity in all interactions

Election official

NSW Electoral Commision
12.2021 - 12.2023
  • Election official and Declaration official positions
  • Assisted voters and addressed inquiries, ensuring a smooth election process
  • Accurately completed administrative and numerical tasks under strict time constraints
  • Supervised and coordinated teams in a high-volume, deadline-driven environment
  • Worked collaboratively with diverse teams and engaged with the public professionally

Education

Bachelor of Mechatronics Engineering (Honours) - Computer Science

University of New South Wales
01.2026

High School -

St George Girls High School
11.2020

Skills

  • Programming Languages: C/C, JavaScript, Java, Python, SQL, HTML, CSS, Haskell, MIPS Assembly, R, Rust
  • Frameworks & Libraries: Reactjs, Nextjs, Nodejs, PostgreSQL, MySQL, PyTorch, TensorFlow
  • Developer Tools: Postman, AWS, Azure, Docker, Jira, Git
  • Methodologies: Agile Development, Object-Oriented Programming, API Integration, Full-Stack Development

Languages

English
Native or Bilingual
Indonesian
Native or Bilingual
Chinese
Elementary
Japanese
Elementary

Timeline

Customer Banking Specialist

Commonwealth Bank
03.2023 - Current

Webster Packer and Front of Store Customer Service

Blooms The Chemist
01.2022 - 04.2023

Election official

NSW Electoral Commision
12.2021 - 12.2023

High School -

St George Girls High School

Bachelor of Mechatronics Engineering (Honours) - Computer Science

University of New South Wales

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KAREN LUE