Karen-lynn Malcolm
Brisbane,QLD
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
30
30
years of professional experience
1990
1990
years of post-secondary education
Work History
Customer Service Supervisor
Coles
Moggill, QLD
09.2011 - Current
- Supervised customer service team to ensure high-quality support.
- Trained new employees on customer interaction standards and procedures.
- Resolved customer complaints efficiently and professionally.
Bus Operator
Brisbane City Council
Brisbane , Qld
03.2000 - 07.2011
- Operated buses safely across designated routes in Brisbane City.
- Assisted passengers with inquiries and provided route information.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
In-Home Nanny
Variety of families
London
01.1996 - 12.2000
- Developed and implemented engaging educational activities tailored to age groups.
- Managed daily schedules, including meals, naps, and playtime routines.
Education
Dungog State High
Dungog Skills
- Customer service
- Team leadership
- Employee training
- Complaint resolution
Timeline
Customer Service Supervisor
Coles
09.2011 - Current
Bus Operator
Brisbane City Council
03.2000 - 07.2011
In-Home Nanny
Variety of families
01.1996 - 12.2000
Dungog State High