Summary
Skills
Work History
Education
Generic

Karen Maas

Kurunjang,VIC

Summary

Dynamic professional with a background in pet care management at Paw Purr Minding Service, excelling in client communication and grooming techniques. Proven ability to enhance customer satisfaction through reliable service and active listening. Committed to fostering trust and delivering exceptional care, ensuring a safe and engaging environment for pets and their families.

Skills

  • Pet care management
  • Animal behavior assessment
  • Grooming techniques
  • Emergency animal care
  • Client communication
  • Housekeeping support
  • Documentation management
  • Support workflow optimization
  • Team training and mentoring
  • Safety protocol adherence
  • Inventory management
  • Customer service excellence
  • Retail operations support
  • Cash handling procedures
  • Reliability and trustworthiness
  • Approachable
  • Schedule management
  • Cheerful and energetic
  • Cleaning and sanitation
  • Active listener
  • Valid Driver's license
  • First aid certified
  • First aid

Work History

Cat Nanny

Paw Purr Minding Service
Kurunjang, VIC
01.2019 - Current
  • Supervised daily activities, ensuring a safe and engaging environment for pets.
  • Housesitting with a variety of felines, canines, lizards, and birds.
  • Groomed and dematted fur of pets in need.
  • Provide transport to veterinary clinics for rescue services.
  • Developed and maintained trusting relationships with families through open communication.
  • Assisted in light housekeeping tasks to maintain a clean and organized living space.
  • Established lasting, professional connections with families and pets by encouraging open communication and delivering positive feedback.

Disability Support Officer

Possability
Melton, VIC
05.2008 - 09.2025
  • Facilitated communication between departments to ensure efficient resolution of client inquiries.
  • Developed and maintained comprehensive documentation for support processes and procedures.
  • Trained new staff on operational tools and customer service protocols to enhance team performance.
  • Streamlined support workflows, improving response times and overall client satisfaction ratings.
  • Collaborated with management to identify areas for improvement within support operations.
  • Analyzed client feedback to implement strategic changes in service offerings and resources.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Assisted clients with daily living activities to enhance independence and quality of life.
  • Developed personalized care plans based on individual needs and preferences.
  • Collaborated with healthcare professionals to ensure comprehensive support for clients.
  • Mentored junior staff on best practices in client care and safety protocols.
  • Trained team members on effective communication techniques to enhance client relationships.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments as a Health and Safety Representative.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for client interactions and care standards.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.

Retail Trainee

Coles Supermarket
Avondale Heights, VIC
01.2004 - 11.2007
  • Assisted in daily store operations and customer service to enhance shopping experience.
  • Maintained product displays and ensured stock availability to optimize sales potential.
  • Participated in training sessions to learn operational procedures and company policies.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Provided support during inventory management processes, ensuring accuracy in stock counts.
  • Implemented merchandising strategies to promote new products and seasonal items effectively.
  • Engaged with customers to address inquiries and resolve issues promptly for satisfaction.
  • Completed the Certificate 2 in Retail Sales successfully, and worked in all departments, including 2IC in the Dairy department.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Resolved customer complaints diplomatically, ensuring repeat business and loyalty from satisfied patrons.
  • Ensured a positive shopping experience for customers through active engagement and attentive assistance..
  • Maintained open communication with colleagues, fostering a positive work environment conducive to teamwork success.
  • Adhered to company guidelines regarding merchandising displays, resulting in an aesthetically pleasing shopping environment for patrons.
  • Efficiently rotated perishable items within storage spaces according to expiration dates.
  • Received and processed inventory, ensuring accuracy in stock counts and timely replenishment on shelves.
  • Participated in store promotions and events, creating excitement among customers about new products or offers.
  • Provided feedback on customer preferences, aiding management in making informed decisions about inventory selection.
  • Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
  • Collaborated with team members in maintaining optimal store appearance and merchandise organization.
  • Conducted regular price checks, updating labels as needed to maintain accurate pricing information for customers.
  • Contributed to the achievement of store targets by consistently meeting personal sales goals.
  • Developed product knowledge through continuous learning, enabling informed recommendations to customers.
  • Supported loss prevention efforts by closely monitoring suspicious activities and reporting incidents to supervisors.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Certificate 2 Retail Sales - Certificate 4 Disability Studies

Coles Institute
Melbourne, VIC
11-2007

Certificate 4 Health And Community Service - Aged Care / Disability

Salisbury TAFE
Salisbury, SA
11-1996

Similar Profiles

  • Karyn PorterKaryn Porter

    Babysitter/ Nanny at NABabysitter/ Nanny at NA

  • Cameron CurleyCameron Curley

    Household Manager /Assistant/Nanny for 3 Children at Private family (Castlen & Cory Kennedy)Household Manager /Assistant/Nanny for 3 Children at Private family (Castlen & Cory Kennedy)

  • Sela Y FloresSela Y Flores

    Household Manager/Nanny (Three School Aged Children) at Private PrincipalHousehold Manager/Nanny (Three School Aged Children) at Private Principal

  • Breanna SawyerBreanna Sawyer

    Pet Sitter at My Grandmother, My Aunt, and My Neighbors.Pet Sitter at My Grandmother, My Aunt, and My Neighbors.

CREATE PROFILE
Karen Maas