Karen Mapstone
Capalaba,QLD
Summary
Dynamic Registered Nurse Supervisor with a proven track record at McKenzie Aged Care Group/Bolton Clarke. Excelled in patient assessments and nursing staff management, significantly enhancing care quality and efficiency. Known for exceptional clinical judgment and fostering a supportive team environment. Skilled in coaching and mentoring, with a commitment to continuous improvement and patient advocacy.
Overview
11
11
years of professional experience
Work History
Registered Nurse Supervisor
McKenzie Aged Care Group/Bolton Clarke
07.2013 - 10.2024
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed resident/famliy concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality resident care.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Evaluated clinical competency of nursing staff through direct observation, feedback sessions, and periodic skills assessments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Assisted in the onboarding process for new staff, offering guidance and mentorship to help them acclimate quickly to their roles.
- Communicated with residents/family/EPOA, ensuring that medical information was kept private.
- Reduced medication errors by implementing a thorough double-check system and providing ongoing education for staff members.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Implemented infection control measures, resulting in reduced incidence of hospital admissions in the aged care setting.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Nursing - Nursing
Southern Cross University
Gold Coast, QLDSkills
- Physical and psychological evaluations
- Customer service
- Nursing staff management
- Planning and scheduling
- Clinical judgment
- Decision-making
- Clinical management
- Patient assessments
- Medication administration and management
- Coaching and mentoring
- Conflict resolution
- Quality improvement
- Case reviews
Timeline
Registered Nurse Supervisor
McKenzie Aged Care Group/Bolton Clarke
07.2013 - 10.2024
Bachelor of Nursing - Nursing
Southern Cross University
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