Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Karen Mc Dougall

Encounter Bay,SA

Summary

Dynamic dog groomer with expertise in pet health care and customer service at Herbal Hound Dog Grooming. Proven ability to educate clients on nutrition and grooming techniques, fostering strong relationships that drive repeat business. Provided on-the-job training to facilitate staff with their own future businesses in the field.

Resourceful Tourism Coordinator adept at maximizing productivity and efficiency through specialized skills in strategic planning, destination marketing, and cultural sensitivity. Excel in communication, teamwork, and adaptability, ensuring smooth operations and enhanced visitor experiences. Committed to leveraging local knowledge and networking abilities to promote tourism growth and sustainability. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Dog Groomer

Herbal Hound Dog Grooming
Encounter Bay, SA
06.2006 - Current
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Supervised apprentice groomers during daily operations.
  • Educated customers on proper dog nutrition habits to promote overall pet health.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.

Horse Drawn Tram Co- Ordinator

City of Victor Harbor
Victor Harbor, SA
08.2000 - 07.2007
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Organized team events to promote a positive work environment.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Computed balances, totals or commissions to support accounting team.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Stable Hand

South Australia Mounted Cadre
Adelaide, SA
07.1995 - 08.2000
  • Conducted routine inspections of saddles, bridles, halters, blankets, ensuring they were clean and in good repair.
  • Moved equipment, poultry or livestock manually or using trucks or carts.
  • Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
  • Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
  • Observed behavior patterns of the horses in order to identify potential issues.
  • Fed and watered horses according to individual dietary needs.
  • Maintained records of horse health care treatments and activities.
  • Assisted with loading and unloading animals from trailers safely.
  • Administered ointments, liniments, or other medications when necessary.
  • Provided assistance during veterinary visits as needed.
  • Assisted with grooming of horses before and after rides.
  • Exercised horses on a regular basis in accordance with instructions from trainers.
  • Helped load supplies onto trailers for transport to various locations.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Closely monitored and recorded behavior and health of horses and livestock.
  • Provided tours and educational talks for visitors about ranch operations and livestock care.
  • Cleaned stalls, pens and equipment using water hoses or pumps.
  • Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.

Education

Frontline Management

On Job Training
01-2002

Some College (No Degree) - Animal Care And Attending

Gilles Plains Tafe
Gilles Plains, SA
12-1992

High School Diploma -

Merrimac State High School
Gold Coast, QLD
12-1985

Skills

  • Pet health care and husbandry
  • Customer service and support
  • Conflict resolution strategies
  • Training and mentoring
  • Animal behavior monitoring
  • Safety protocols and procedures
  • Communication skills
  • Team leadership and collaboration
  • Sales techniques and strategies
  • Time management practices
  • Record keeping and documentation
  • Transportation safety measures
  • Agriculture management principles
  • Machinery maintenance

Affiliations

  • outside business hours I still engage in horse training activities
  • early morning beach swims

Timeline

Dog Groomer

Herbal Hound Dog Grooming
06.2006 - Current

Horse Drawn Tram Co- Ordinator

City of Victor Harbor
08.2000 - 07.2007

Stable Hand

South Australia Mounted Cadre
07.1995 - 08.2000

Frontline Management

On Job Training

Some College (No Degree) - Animal Care And Attending

Gilles Plains Tafe

High School Diploma -

Merrimac State High School

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Karen Mc Dougall