KAREN MULHOLLAND
Adelaide,SA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with agility for applying new knowledge with skill and efficiency. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Datacom
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Administration Assistant
Australian Electoral Commission
03.2022 - 06.2022
- Public enquires: Answering telephone calls and transferring calls through a switchboard
- Managing email inbox
- Processing voter enrolments: Quickly learnt two different computer programs to successfully update and/or process voter enrolment forms
- Election results: answered a high-volume number of calls and quickly entering in the corresponding votes into the national computer program
- Postal vote scrutiny: checking the voting eligibility of each postal vote
- Entering and matching each envelope to an enrolled voter
- Workplace agility Working to meet KPIs Working as part of and team as well as individually
Hippy Home Tutor
Novita Client Services
05.2012 - 12.2013
- Working in the community Working with culturally diverse backgrounds Working with disadvantaged families Time management Teamwork/ ability to work independently Facilitation/ organisation of group meetings Program promotions Confidentiality and sensitive information practices Mandate notification Record keeping/ filing Building rapport with families Strong communication skills Ability to direct/ guide people towards community services Adaptability Empathy Multi-tasking
Domiciliary care
SA crn marks rd. and Oldham rd. Elizabeth
11.2005 - 11.2007
- Shopping assistance Respite Cleaning Rehabilitation work Showering and Dressing Meal preparation
ESAR Home Care
05.2003 - 11.2006
- Skills very similar to those above
Education
Certificate III - Business Administration
Time Education And Training
Adelaide, SA06.2024
Skills
- Processing new enrolments
- Data entry
- Public enquires
- Managing a switch board
- Position agility
- Medicare/ DMV/ private Billing
- Patient records
- WH&S
- Work experience for 3 Months in a stimulated GP super Clinic
- Reception Duties
- MYOB (Basic Course)
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Certification
- Certificate 3 Health Administration
- Child Mandate Notification June 2012
- Youth mental health first aid training November 2012
- Conflict resolution Training September 2012
References
- Rebecca Hanchett, 0412661208, 0412113117, Coordinator HIPPY Daveron Park
- Kellie Gill, 0431863424, Personal reference, 18 years
Timeline
Customer Service Representative
Datacom
01.2023 - Current
Administration Assistant
Australian Electoral Commission
03.2022 - 06.2022
Hippy Home Tutor
Novita Client Services
05.2012 - 12.2013
Domiciliary care
SA crn marks rd. and Oldham rd. Elizabeth
11.2005 - 11.2007
ESAR Home Care
05.2003 - 11.2006
Certificate III - Business Administration
Time Education And Training
- Certificate 3 Health Administration
- Child Mandate Notification June 2012
- Youth mental health first aid training November 2012
- Conflict resolution Training September 2012
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