Karen Murray
Alexandra Hills,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently 6 months into a Certificate 3 in Aged Care.
Overview
16
16
years of professional experience
Work History
Personal Care Assistant
NSI Housing
04.2023 - 11.2023
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Planned activities to encourage movement, stretching and strength building.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Service Representative
Suncorp Bank
01.2018 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Customer Service Specialist
Commonwealth Bank
08.2007 - 12.2017
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certificate III - Aged Care
TAFE Queensland
Alexandra Hills, QLD07.2024
Skills
- Household Tasks
- Stress Management
- Adaptable Under Pressure
- Compassionate Care
- Active Listening
- Policy and Procedure Adherence
- Companionship and Emotional Support
- Client Documentation
- First Aid and Safety
- Mobility Support
- Patient Care
- Direct Patient Care
- Bathing and Dressing
- Fitness and Wellness
- Interpersonal Skills
- Elderly Care Support
- Personal Assistance
- Dementia care
- Activity planning
- Transfer techniques
- Patient Companionship
Timeline
Personal Care Assistant
NSI Housing
04.2023 - 11.2023
Customer Service Representative
Suncorp Bank
01.2018 - 08.2021
Customer Service Specialist
Commonwealth Bank
08.2007 - 12.2017
Certificate III - Aged Care
TAFE Queensland
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