Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Murray

Alexandra Hills,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently 6 months into a Certificate 3 in Aged Care.

Overview

16
16
years of professional experience

Work History

Personal Care Assistant

NSI Housing
04.2023 - 11.2023
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Planned activities to encourage movement, stretching and strength building.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Customer Service Representative

Suncorp Bank
01.2018 - 08.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Customer Service Specialist

Commonwealth Bank
08.2007 - 12.2017
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Certificate III - Aged Care

TAFE Queensland
Alexandra Hills, QLD
07.2024

Skills

  • Household Tasks
  • Stress Management
  • Adaptable Under Pressure
  • Compassionate Care
  • Active Listening
  • Policy and Procedure Adherence
  • Companionship and Emotional Support
  • Client Documentation
  • First Aid and Safety
  • Mobility Support
  • Patient Care
  • Direct Patient Care
  • Bathing and Dressing
  • Fitness and Wellness
  • Interpersonal Skills
  • Elderly Care Support
  • Personal Assistance
  • Dementia care
  • Activity planning
  • Transfer techniques
  • Patient Companionship

Timeline

Personal Care Assistant

NSI Housing
04.2023 - 11.2023

Customer Service Representative

Suncorp Bank
01.2018 - 08.2021

Customer Service Specialist

Commonwealth Bank
08.2007 - 12.2017

Certificate III - Aged Care

TAFE Queensland

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Karen Murray