Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

KAREN NGUYEN

BRAYBROOK,VICTORIA

Summary

Detail-oriented and customer-focused individual with a strong foundation in online business operations and retail management, seeking to leverage strong interpersonal skills and a passion for customer service into a banking customer service role. Eager to apply my exceptional interpersonal skills, attention to detail, and commitment to delivering excellent service to contribute to a team and provide excellent support to clients and visitors in a professional setting. Dedicated to accuracy, integrity, and providing a positive customer experience while advancing my career in the industry.

Overview

5
5
years of professional experience

Work History

Customer Service and Operations Coordinator

Plain Ink Diary, Pty Ltd
05.2022 - Current
  • Provided assistance, resolve complaints, answer queries and process customer orders
  • Identified opportunities to streamline operations, reduce costs and maximise profits
  • Utilised Adobe to produce visual content for consumer purchase
  • Managed numerous shipping of orders through Auspost Business
  • Analysed and collected large amounts of customer data and feedback to optimise products and services
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction

Customer Service Team Member

Coles Supermarket, Pty Ltd.
07.2019 - 05.2023
  • Managed a collaborative team in a fast pace working environment
  • Devised a new procedure for cleaning practices to improve quality of and efficiency
  • Developed swift skills to resolve conflict, resulting in total customer satisfaction
  • Memorised over 40 items and rotating specials, in order to give customised recommendations to customers.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Online Service Team Member

Best & Less, Ltd
04.2022 - 10.2022
  • Met specific goals for daily customer orders; packing products in a timely manner
  • Monitored product quality frequently and reported problems to migrate safety issues
  • Meticulously handled POS system transactions including credit and cash transactions
  • Anticipated customer needs and provided them with high quality service
  • Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike

Education

Skills

  • Familiarity with Microsoft Office Programs (Word, Excel, Outlook) and willingness to learn new software as needed
  • Strong organization abilities, including attention to detail and the ability to prioritize tasks effectively
  • Positive attitude and willingness to take initiative in order to provide exceptional customer service
  • Excellent communication skills, both verbal and written
  • Proficient Vietnamese
  • Inventory Oversight
  • Customer Invoicing
  • Sales experience

Languages

Actively Fluent in English
Proficient Vietnamese

References

  • Indikita Vitana, Coles Department Manager, 0424 876 222
  • Mary Tran, CEO of Plain Ink Diary, 0423 620 741

Hobbies and Interests

  • Community involvement
  • Professional development
  • Networking
  • Producing social media content

Timeline

Customer Service and Operations Coordinator

Plain Ink Diary, Pty Ltd
05.2022 - Current

Online Service Team Member

Best & Less, Ltd
04.2022 - 10.2022

Customer Service Team Member

Coles Supermarket, Pty Ltd.
07.2019 - 05.2023

Similar Profiles

CREATE PROFILE
KAREN NGUYEN