Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Karen Nicol

Bateau Bay

Summary

Dedicated Care Service Employee with extensive experience at Retire Australia, skilled in dementia care and compassionate support. Proven ability to enhance patient satisfaction through effective communication and emotional support. Committed to maintaining privacy and confidentiality while ensuring compliance with safety protocols, fostering trust and well-being among clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Care Service Employee

Retire Australia
12.2019 - 10.2025
  • Assisted with daily care activities, ensuring comfort and safety of clients.
  • Supported healthcare team by documenting client information accurately.
  • Learned to operate medical equipment under supervision for patient care.
  • Engaged clients in meaningful activities to promote mental well-being.
  • Followed established protocols for medication administration and monitoring.
  • Maintained cleanliness and organization in living spaces to enhance safety.
  • Communicated effectively with clients and families to address needs and concerns.
  • Participated in training sessions to improve caregiving skills and knowledge.
  • Provided emotional support for patients experiencing difficult situations, displaying empathy and understanding in all interactions.
  • Supported patients'' physical needs by assisting them with daily living tasks such as bathing, dressing, grooming, eating, mobility assistance along with other similar tasks.
  • Adhered to strict infection control guidelines, minimizing the spread of illness among patients and staff members alike.
  • Maintained accurate records, ensuring proper documentation of patient information and care interventions provided.
  • Enhanced patient safety with diligent attention to detail and adherence to protocols.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.

Care Services Employee

Killarney Court - Central Coast Community Care Association
03.2019 - 12.2019
  • Provided compassionate care and support to clients, enhancing their daily living activities and overall well-being.
  • Collaborated with multidisciplinary teams to develop personalized care plans tailored to individual client needs.
  • Administered medication and monitored health conditions, ensuring compliance with safety protocols and regulations.
  • Collaborated closely with registered nurses while providing direct care which contributed towards better clinical decision-making processes resulting in improved care outcomes.
  • Participated in ongoing professional development opportunities to maintain up-to-date knowledge of industry best practices and standards of care.
  • Efficiently managed time and resources to ensure timely completion of tasks and responsibilities.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Care Service Employee

Aurrum
03.2018 - 03.2019
  • Improved patient satisfaction by providing compassionate care and addressing individual needs.
  • Developed trusting relationships with patients through active listening skills, genuine compassion, and consistent follow-through on commitments made during conversations.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Efficiently managed time and resources to ensure timely completion of tasks and responsibilities.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

No Degree - Certificate 3 in Age Care

Shellharbour TAFE
Shellharbour, NSW
11-2001

Skills

  • Dementia care
  • Compassionate care
  • Professional boundaries
  • Privacy and confidentiality
  • End-of-life care
  • Personal care assistance
  • Respectful and compassionate
  • Verbal and written communication skills
  • First aid and safety
  • Compassion and empathy
  • Emotional support
  • Client documentation

Certification

Current First Aid & CPR

Interests

I love animals but especially dogs I have a 12 yr old jack russell & she is my heart I also enjoy gardening & walks I enjoy doing my colouring art work

I also enjoy cooking/ baking

Timeline

Care Service Employee

Retire Australia
12.2019 - 10.2025

Care Services Employee

Killarney Court - Central Coast Community Care Association
03.2019 - 12.2019

Care Service Employee

Aurrum
03.2018 - 03.2019

No Degree - Certificate 3 in Age Care

Shellharbour TAFE

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Karen Nicol