Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Hobbies and Interests
Affiliations
References
Timeline
Generic

Karen O'Brien

Melbourne,VIC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Currently Employed by Eurogarages Ringwood

Eurogarages Ringwood
Ringwood, VIC
03.2016 - 01.2024
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.

Console Operator/Customer Service Representative

Coles Express Knox Park
Ferntree Gully, VIC
11.2004 - 01.2015
  • Operated cash registers to process payments from customers.
  • Provided training and guidance to new operators on how to use the console.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained a clean and organized work area throughout shift.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Forensic Pathology Intern

Melbourne City Morgue
Melbourne, VIC
01.2006 - 10.2008
  • Collected data from laboratory tests, such as cell counts and blood chemistries, to aid in diagnoses.
  • Maintained and tested sterility of medical equipment.
  • Ordered supplies necessary for laboratory operations and maintained inventory levels accordingly.

Education

Bachelor of Applied Chemistry (Forensic/Analytical) -

RMIT University
01.2007

Boronia Heights Secondary College
01.2004

Skills

  • Cash Handling
  • Time Management
  • Stock Replenishment
  • Complaints handling
  • Able to work well within a team/solo environment
  • Back office experience with Daybooks, Store Stocktakes, Stock Ordering and Payroll
  • Customer Service

Accomplishments

  • Best in Customer Service for Coles Express Regional awarded 12 times between 11/2004 - 01/2015
  • Gold Drop awarded from Coles Express highlighting continued excellence in Customer Service
  • Certificate of Appreciation for 10 Years Service to Coles Group

Personal Information

Date of Birth: 02/1986

References

Diane Salau, Former EG Fuel Store Manager, Eastlands store, 04199553052

Peter Fox, Current Manager Storage King, Chrinside Park, 0421389016

Hobbies and Interests

  • Ballroom dancing
  • Reading/Computer Gaming
  • Former St John Ambulance cadet/member (First Aid training and providing emergency assistance at events within local area. i.e. sporting events, carnivals, etc.)

Affiliations

  • Online Gaming
  • Reading
  • Ballroom Dancing

References

References available upon request.

Timeline

Currently Employed by Eurogarages Ringwood

Eurogarages Ringwood
03.2016 - 01.2024

Forensic Pathology Intern

Melbourne City Morgue
01.2006 - 10.2008

Console Operator/Customer Service Representative

Coles Express Knox Park
11.2004 - 01.2015

Bachelor of Applied Chemistry (Forensic/Analytical) -

RMIT University

Boronia Heights Secondary College

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Karen O'Brien