Karen Oldman

• Assisted citizens with inquiries regarding government services and programs.
• Managed and resolved customer complaints through effective communication.
• Provided information about eligibility requirements for government assistance programs.

•Thorough knowledge of Medicare and Centrelink policy and procedures, payments and claims.

•Assist customers on self service computers

• Documented interactions in the customer service database for future reference.
• Educated clients on procedural guidelines and application processes for services.
• Collaborated with colleagues to improve service delivery and response times.
• Trained new staff on policies, procedures, and customer service best practices.
• Conducted follow-up calls to ensure client satisfaction with provided services.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Developed positive relationships with customers through friendly interactions.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Conducted regular follow-up calls with customers after resolving their issues.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Updated databases with new and modified customer data.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Mentored junior team members and managed employee relationships.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Prevented key account losses by researching discrepancies and correcting problems.

• Responded to customer inquiries via phone and email.
• Processed customer orders and returns efficiently.
• Assisted customers with product selection and service options.
• Collaborated with team members to resolve customer issues promptly.
• Maintained accurate records of customer interactions in database.
• Provided training to new staff on company procedures and systems.
• Ensured compliance with company policies during customer interactions.
• Resolved customer complaints promptly and professionally.
• Performed daily opening and closing procedures according to established guidelines.
• Collaborated with team members to achieve common goals while providing excellent service.
• Fostered relationships with existing clients by providing exceptional customer service through follow-up calls or emails.
• Ensured accuracy of data entry into company database systems.
• Provided information on products and services to customers over the phone or in person.
• Utilized problem-solving skills to resolve customer disputes efficiently.
• Coordinated with other departments within the organization to address customer issues quickly and accurately.
• Identified opportunities for improvement in service processes based on customer feedback.
• Assisted in training new staff members on company protocols related to customer service.
• Answered customer inquiries and provided accurate and timely solutions.
• Managed wide variety of customer service and administrative tasks to resolve customer issues.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated databases with new and modified customer data.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Mentored junior team members and managed employee relationships.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Prevented key account losses by researching discrepancies and correcting problems.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Contacted customers about potential service upgrades, new services and account changes.
• Treasury officer for Westpac Bank
• Maintain and service ATM machines.
• Balance and reconcile Treasury daily.
• Customer service officer bank teller, daily reconciliations and balancing of staff work stations/tills.
• Reconcile customer/branch credits and debits to ensure accurate and precise balances.