Karen Perkins

• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.

• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

• Maintained database systems to track and analyze operational data.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

Processing Apprenticeship rebates for Business Owners Liaising with Senior staff and other depts to achieve customer satisfaction. Assisting AEC during 2022 Election with phone votes from customers with Covid.

Processing claims during NSW and Qld Floods

Data entry Appointment setting and diary maintenance Updating spreadsheets and applications to reflect current status of loan. Liaison with clients via email and phone. Liaising with Lenders, builders and conveyancers. Attending to enquiries in a timely manner

Outbound calls to clients Assisted clients with mortgage payments arrangements Assessing and Issuing decline and default notices. Assisted clients affected by Covid-19 and hardship.

Inbound queries Cancellations and opt-outs of Govt My health records General queries and updating client's files Outbound contact to conduct Job Seeker appointments Update client details for Newstart, Jobseeker, and Youth AllowanceCoding of Medical certificates and various documentation uploaded by client, ensuring information accuracy, and clarification from GP's

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of Telstra products or services to promote sales.
• Increased sales revenue by consistently meeting and exceeding sales targets.

Provide person centred support and encouraging independence for clients in their own homes. Medication assistance, personal care, transport, home care duties, meal preparation. Palliative and respite care. Documentation and record keeping. First Aid treatments and administering. Assistance in attending appointments

Face to face, telephone and internet inquiries and bookings for guests. Preparation and payments of Tariffs, quotes and inquiries. Ad hoc administration duties including mail, invoices and payment of site staff. Liaising with site staff, groundsmen and cleaners to ensure timely preparation of accommodation. Ordering and payment to deliveries of soft drink and snack couriers.