Karen Phillips
GLENWORTH VALLEY,NSW
Summary
Dedicated cafeteria leader with experience controlling costs and increasing efficiency to maintain budget goals. Consistently outperformed objectives by strengthening controls and updating procedures. Excellent communication, observational and planning abilities. Knowledgeable Cafeteria Supervisor bringing 28 years of experience encompassing strong process improvement, leadership and multitasking skills. Motivated, diligent and attentive to business objectives and employee satisfaction.
Overview
11
11
years of professional experience
Work History
Childcare Cook
Dutiful Daughters
06.2007 - 06.2012
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Communicated with supervisor to discuss menu items, ingredients and nutritional values.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food temperatures throughout preparation and serving process.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Cook
Qantas Catering
06.2003 - 06.2007
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Cook Manager
Mad Munchies
01.2001 - 01.2002
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Pitched in to work line during busy periods or in place of sick employees.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
No Degree -
Year 8 Certificate
Randwick, NSW12.1972
Skills
- Food Presentation
- Grilling
- Ingredients Measuring
- Surface Cleaning
- Customer Service
- Food Handling
- Frying
- Ingredient Inspection
- Contamination Prevention
- Cafeteria Equipment Operations
- Menu Planning
- Expense Tracking
- Food Safety
- Payment Collection
- Team Supervision
- Quality Assurance
- Expiration Monitoring
- Product Ordering
- Safe Handling Procedures
- Safe Food Handling
- Meal Preparation
- Inspection Skills
Timeline
Childcare Cook
Dutiful Daughters
06.2007 - 06.2012
Cook
Qantas Catering
06.2003 - 06.2007
Cook Manager
Mad Munchies
01.2001 - 01.2002
No Degree -
Year 8 Certificate
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