Karen Pollock
Urunga,NSW
Summary
Highly personable, professional and efficient team player with a background in sales, administration, management and stock control. I am exceptionally reliable, trustworthy and enjoy new challenges. I have a track record for being loyal, hardworking and providing a positive, fun working environment. I also make great coffee! If you have any questions, please do not hesitate to contact me on the phone number or email provided.
Overview
17
17
years of professional experience
Work History
Member Relationship Officer
BCU Bank
09.2024 - Current
- Built and maintained strong relationships with members, ensuring high levels of satisfaction and engagement.
- Conducted needs assessments to identify member challenges and recommend appropriate solutions.
- Developed and implemented personalized communication strategies to enhance member retention rates.
- Led training sessions for team members on effective relationship management techniques.
Store Manager (Main Store)
Taking Shape Maroochydore
01.2017 - Current
- Managing customer inquiries both face-to-face and phone inquires
- Staff Rostering and Payroll
- Organizing staff training and provided training to other managers
- Basic store financial management (tills, petty cash and banking), and
- Managing general sales.
- Achieved store annual sales targets 3 years running
- Managed staff concerns and morale as well as business targets and plans through COVID
- Implemented COVID safe plans in line with govt regulations and business policies, and
- Created new “Fashion Parade” events for the store that increased the customer base and store sales.
Store Manager (Concessional Store)
Taking Shape Maroochydore
09.2017 - 01.2019
- As per above responsibilities.
- Achieved store annual sales targets 2 years running (longest running month-to-month budget attainment)
- Minimized staff turnover
- Was rewarded for high performance with promotion to main store manager.
Café Manager
Maleny Cheese
10.2014 - 09.2017
- Stock control and ordering
- Staff rostering
- Staff training
- Managing food safety and HSE policies in the kitchen
- Running internal tours and customer presentations, and
- Basic financial management (tills and petty cash).
- Gaining self confidence in presenting and public speaking with large groups
- General quality interaction with large customer bases (presenting up to 50 people at a time)
- Increasing café throughput by reaching out and bringing in larger groups, i.e., Schools, retirement villages, general tours
Stock Controller and Administration
Maleny Chemmart Pharmacy
02.2009 - 10.2014
- Stock control and ordering
- Invoicing and receiving
- Managing customer accounts and accounts in arrears
- Customer Service (face-to-face and over the phone)
- Data Entry
- Manage specialty stock items
- Managing confidential information and use of personal discretion when working as pharmacy assistant
- Managing company emails with suppliers, other business staff and customer bases (including General Practitioners, Doctors, Physio’s and Other physicians) and
- Liaising with sales reps for store products.
- Learning and managing stock under specific HSE and security measures, such as safe and secure management of Codeine, Morphine etc
- Optimized stock holdings to maintain product levels and minimize product waste, and
- Managed rolling in-store stock of $300,000 (not including pharmaceutical stock) and an estimated annual stock turnover of $3-4M.
Education
High School Educated -
Pueblo County High
Pueblo, CO01.1980
Qualified Barista - undefined
Skills
- Highly developed customer service
- Ability to manage internal customers including peers and senior staff members as well as technical external customers and general public
- Professional, kind and courteous demeanor
- Competent with MS Office applications including Excel, Outlook and Word
- Adaptable computer skills from a long background in various data entry platforms
Timeline
Member Relationship Officer
BCU Bank
09.2024 - Current
Store Manager (Concessional Store)
Taking Shape Maroochydore
09.2017 - 01.2019
Store Manager (Main Store)
Taking Shape Maroochydore
01.2017 - Current
Café Manager
Maleny Cheese
10.2014 - 09.2017
Stock Controller and Administration
Maleny Chemmart Pharmacy
02.2009 - 10.2014
Qualified Barista - undefined
High School Educated -
Pueblo County High
Education
Various Internal Leadership Training Seminars (Taking Shape) 2017-Present