Karen Primus
SUNSHINE WEST,VIC
Summary
Results-driven professional on delivering exceptional support for customer service and needs . Successfully manages concerns and resolves conflicts to maximize customer satisfaction . Offers strong background in customer relations and communication .
Organized and dependable candidate successful at managing multiple priorities with a positive attitude . Willingness to take an added responsibilities to meet team goals .
Detail-oriented team player with strong organizational skills . Ability to handle multiple things simultaneously with a high accuracy . Proactive Hospitality Worker with in depth understanding of operational practices . Proficient in day to day operations , events preparations . Successful record of managing budgets , controlling inventory and motivating team members to boost productivity .
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Eureka Hospitality
Footscray, VIC
07.2023 - 12.2023
- Provided on-the-job training to new staff members.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Completed opening and closing duties to facilitate business operations.
- Conferred with management and subordinates to resolve problems or complaints.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Evaluated employee performance, delivering individualized feedback and praise.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Shift Manager
RASHAYS
Sunshine, VIC
03.2023 - 07.2023
- Conferred with management and subordinates to resolve problems or complaints.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Communicated with other shift managers to facilitate continuum of customer service.
- Observed and monitored utilization of equipment.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards etc .
CASHIER/FOOD HANDLER
DIRECT OWNER
MILDURA, VIC
01.2018 - 01.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with local health codes regarding proper storage of food products.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Delivered food orders promptly to tables while ensuring accuracy of each item served.
- Stored food in designated containers and storage areas to prevent spoilage.
- Maintained a safe working environment by adhering to all sanitation protocols etc .
Barista
STARBUCKS
Malaysia, Kota Kinabalu
01.2014 - 01.2015
Wedding Server
Pacific Sutera Hotel
Malaysia, Kota Kinabalu
10.2010 - 10.2013
Cook/Kitchen Helper
Upperstar Lintas
Malaysia, Kota Kinabalu
03.2013 - 08.2013
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Set up work stations prior to opening to minimize prep time.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
- Organized storage areas for efficient usage of space.
- Set up and performed initial prep work for soups, sauces and salads etc .
Waitress
Pacific Sutera Hotel
Malaysia, Kota Kinabalu
10.2010 - 07.2013
Retail Sales Assistant
Baby Yen's Boutique
Malaysia, Penampang
03.2012 - 11.2012
Education
Sijil Pelajaran Malaysia - HIGH SCHOOL
SMK Datuk Peter Mojuntin
Malaysia01-2012
Skills
- Labor and Food Cost Control
- Cash Handling Ability
- Training and Mentoring
- Cash Handling
- Ability to work in a fast pace environment
- Opening and Closing Duties
- Attention to details
- Great with multitasking
- Team player
- Communication
- Capable for analyzing and solving problems
- Exceptional customer service
- etc
Languages
Malay
Native/ Bilingual
Indonesian
Professional
Chinese (Mandarin)
Limited
English
Professional
Timeline
Shift Supervisor
Eureka Hospitality
07.2023 - 12.2023
Shift Manager
RASHAYS
03.2023 - 07.2023
CASHIER/FOOD HANDLER
DIRECT OWNER
01.2018 - 01.2019
Barista
STARBUCKS
01.2014 - 01.2015
Cook/Kitchen Helper
Upperstar Lintas
03.2013 - 08.2013
Retail Sales Assistant
Baby Yen's Boutique
03.2012 - 11.2012
Wedding Server
Pacific Sutera Hotel
10.2010 - 10.2013
Waitress
Pacific Sutera Hotel
10.2010 - 07.2013
Sijil Pelajaran Malaysia - HIGH SCHOOL
SMK Datuk Peter Mojuntin
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